Darrick Knutson
Delano,MN
Summary
Insightful Information Technology Manager with 15+ years of technical leadership experience including oversight of infrastructure, application support and technical services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
17
17
years of professional experience
Work History
Director of Technical Services
Bluum
09.2015 - Current
- Enhanced operational efficiency by implementing streamlined processes and innovative technology solutions.
- Reduced downtime and increased productivity by proactively managing hardware and software maintenance tasks.
- Developed a high-performing technical support team through effective recruitment, training, and ongoing performance management.
- Established strong relationships with key stakeholders to ensure seamless service delivery and client satisfaction.
Director of Systems Integraion
Tierney
01.2010 - 09.2015
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Sales Engineer
Tierney
07.2007 - 01.2010
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Generated new leads through cold calling, social media outreach, and attending industry events.
Education
Bachelor of Science - Business Administration
University of Wisconsin - Stout
Menomonie WiSkills
- Audio Visual Design and implementation
- Labor estimation for multiple disciplines within the AV industry including Design, Project Management, Installation, Field Engineering, and Programming
- Proficient in the following software programs
- d-tools
- CAD
- Visio
- Bluebeam
Accomplishments
AVIXIA Certified Technology Specialist
Association for Quality in Audio Visual Technology AQAV
CQD - Certified Quality Designer
CQT - Certified Quality Technician
Dante Certified Level 1, 2
Extron AV Associate
QSC Certified
Crestron DMC-D
Timeline
Director of Technical Services
Bluum
09.2015 - Current
Director of Systems Integraion
Tierney
01.2010 - 09.2015
Sales Engineer
Tierney
07.2007 - 01.2010
Bachelor of Science - Business Administration
University of Wisconsin - Stout
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