Summary
Overview
Work History
Education
Skills
Timeline
Generic
Darrielle Purnsley

Darrielle Purnsley

Belleville,NJ

Summary

Results-oriented professional with over a decade of experience in customer service and support roles. Skilled in cultivating strong client relationships, resolving issues efficiently, and enhancing customer satisfaction and loyalty. Seeking to leverage expertise in customer service and sales to drive client success and exceed organizational objectives. Proficient in face-to-face and phone communication, consistently exceeding expectations in dynamic work environments. Actively pursuing a full-time position for professional growth opportunities to utilize interpersonal skills, time management abilities, and problem-solving acumen.

Overview

9
9
years of professional experience

Work History

Financial Counselor

Clara Maass Medical Center
01.2025 - Current
  • The Financial Counselor role focuses on maximizing collections and resolving patient accounts.
  • This involves identifying and correcting billing errors, handling denials, resolving payment delays, and improving collection processes.
  • The role also requires collaboration with teams and departments to ensure smooth revenue cycle operations.
  • Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.

Registrar

Hackensack Meridian Mountainside Family Practice
06.2024 - Current
  • Efficiently register patients, ensuring accurate collection of demographic and insurance information to facilitate seamless healthcare access.
  • Serve as the primary point of contact for the department, professionally managing incoming calls and directing inquiries appropriately.
  • Educate patients on their rights and responsibilities in accordance with federal mandates, ensuring informed consent and fostering patient autonomy.
  • Communicate financial obligations clearly and effectively to patients and guarantors, promoting transparency and understanding.
  • Complete a variety of administrative tasks including registration forms, insurance paperwork, medical record requests, and other departmental forms to support patient care and operational efficiency.
  • Offer exceptional customer service, providing patients with non-clinical information, pre-appointment instructions, and general guidance related to the Family Practice Group.
  • Uphold the highest standards of patient confidentiality, safeguarding sensitive information and adhering to all relevant privacy regulations.
  • Demonstrate flexibility and adaptability by readily taking on additional responsibilities as needed to support the team and ensure optimal patient care.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.

Patient Access Representative

Clara Maass Medical Center
07.2023 - 01.2025
  • Orchestrate a seamless customer journey by overseeing on-site and off-site access, ensuring efficient onboarding and offboarding processes that optimize the customer experience.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Customer Service Professional I

Riversource
07.2022 - 07.2023
  • Provided exceptional customer service as the initial point of contact for routine inquiries, troubleshooting concerns, and logging service requests for efficient resolution.
  • Ensured accurate data entry and information collection to facilitate timely and effective service delivery.
  • Served as a knowledgeable resource for customers, providing guidance on company policies, products, and systems.
  • Responded promptly to customer inquiries through various channels, collaborating with internal partners to address complex questions and ensure customer satisfaction.
  • Processed routine transactions and service requests in a timely and accurate manner, utilizing internal systems to track and maintain records.
  • Interacted directly with customers via phone, delivering immediate solutions to routine inquiries and service requests, and ensuring all interactions are documented for future reference.

Patient Access Representative

Carewell Health
02.2022 - 07.2022
  • Streamlined patient access and registration processes across on-site and off-site locations, ensuring efficient admissions, discharges, and accurate billing.
  • Delivered exceptional customer service by promptly resolving patient inquiries and concerns while adhering to all relevant healthcare regulations.
  • Demonstrated expertise in insurance verification and third-party payer requirements, utilizing online tools to expedite the process and ensure accurate eligibility determination.
  • Maintained data integrity and compliance by meticulously auditing patient information, enforcing proper documentation procedures, and ensuring the secure scanning and transcription of registration materials.

Property Manager

Pro Management Company INC.
03.2021 - 01.2022
  • Maximized property occupancy and revenue by effectively marketing vacancies, attracting and onboarding new tenants, and ensuring lease compliance.
  • Cultivated positive tenant relationships through proactive communication, prompt issue resolution, and attentiveness to tenant needs, fostering a sense of community and satisfaction.
  • Spearheaded property maintenance and improvement initiatives, including repairs, renovations, and landscaping, to enhance curb appeal, preserve property value, and ensure tenant safety and comfort.
  • Demonstrated strong negotiation and sales skills in securing lease agreements and optimizing rental income.
  • Provided exceptional customer service to prospective and current tenants, addressing inquiries, resolving concerns, and exceeding expectations to ensure a positive tenant experience.

Office Assistant

Elleworx Massage and Wellness
12.2019 - 03.2021
  • Provided exceptional customer service by greeting clients with a positive and professional attitude, efficiently resolving and documenting any inquiries or concerns.
  • Successfully planned, organized, presented, and communicated key information to ensure smooth operations and informed decision-making.
  • Maintained efficient workflows, adhered to budgetary guidelines, and upheld planning standards within the digital landscape to optimize productivity and resource allocation.
  • Offering comprehensive administrative and executive support to the owner, encompassing a wide range of responsibilities including dictation, correspondence, office management, vendor relations, appointment scheduling, travel arrangements, and event planning.

Patient Service Representative

CVS Specialty Pharmacy
01.2018 - 11.2019
  • Delivered exceptional, empathetic care to patients undergoing oncology, hematology, and other specialized treatments, ensuring their unique needs were met with compassion and understanding.
  • Facilitated seamless communication and collaboration between healthcare providers (physicians and pharmacists) and patients, ensuring clarity and alignment in treatment plans.
  • Proactively managed patient accounts, implemented personalized prescription management solutions, and coordinated medication delivery, streamlining the patient experience and enhancing medication adherence.
  • Skillfully navigate complex insurance processes, ensuring accurate claim submissions and maximizing patient access to essential medications.
  • Demonstrated a proven ability to de-escalate sensitive situations, handle confidential patient information with the utmost discretion, and maintain strict compliance with HIPAA regulations, fostering trust and ensuring patient privacy.

Assistant Manager

Genesco Inc. Journeys
10.2016 - 01.2018
  • Spearheaded daily operations, led and mentored store staff, and fostered a collaborative team environment.
  • Oversaw recruitment efforts, including resume screening and interviewing, and provided comprehensive training and development to cultivate a high-performing team.
  • Managed payroll processes for a team of 15+ employees.
  • Implemented and enforced loss prevention protocols, resulting in an 80% reduction in theft.
  • Achieved a 45% increase in sales, consistently exceeding company targets and POS system benchmarks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

High School Diploma -

Pocono Mountain East High School
Swiftwater, PA
06-2014

Skills

  • Software: Proficient in Microsoft Office Suite, EPIC, Cerner Production Software, POS Systems, HBS, SPARCS, and SPRX Systems
  • Healthcare: Adult and Pediatric First Aid/CPR Certified
  • Safety and Sanitation: Barbicide Certified, including COVID-19 specific protocols

Timeline

Financial Counselor

Clara Maass Medical Center
01.2025 - Current

Registrar

Hackensack Meridian Mountainside Family Practice
06.2024 - Current

Patient Access Representative

Clara Maass Medical Center
07.2023 - 01.2025

Customer Service Professional I

Riversource
07.2022 - 07.2023

Patient Access Representative

Carewell Health
02.2022 - 07.2022

Property Manager

Pro Management Company INC.
03.2021 - 01.2022

Office Assistant

Elleworx Massage and Wellness
12.2019 - 03.2021

Patient Service Representative

CVS Specialty Pharmacy
01.2018 - 11.2019

Assistant Manager

Genesco Inc. Journeys
10.2016 - 01.2018

High School Diploma -

Pocono Mountain East High School

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