Darriene Marks
Kailua-Kona,Hawaii
Summary
Experienced professional with 6 years in Hospitality that is highly organized and detail-oriented, demonstrating expertise in both written and verbal communication, teamwork and adaptability. Skilled in delivering excellent customer service and building strong client relationships while remaining adept at prioritizing tasks and managing time efficiently in fast-paced environments. Ability to upsell food and beverage items, including promotions and high-margin items while displaying comprehensive product and brand knowledge. Dependable team player with strong interpersonal skills and resilient learning potential.
Overview
7
7
years of professional experience
Work History
Hostess/ Server/ Bartender
Residents' Beach House at Four Seasons Resort Hualalai
09.2021 - Current
- Serve food and beverages in a timely and professional manner, confirming all orders are correct and presented according to company standards
- Maintain thorough knowledge of all menus, including daily specials, ingredients and dietary restrictions to assist customers with informed choices
- Handle multiple tasks simultaneously in a fast-paced environment while prioritizing attention to detail and providing quality service
Volunteer Coordinator
Hospice of Kona
01.2021 - 01.2022
- Recruit, screen and onboard volunteers to verify they meet the necessary qualifications and align with the organizations mission and values
- Coordinate volunteer schedules to ensure coverage for patient visits, administrative tasks and other support services
- Provide support, address concerns and offer guidance to volunteers to maintain engagement, monitor performance and offer positive feedback
- Engage with local organizations, schools and businesses to raise awareness of services and recruit new volunteers
Barista
Starbucks
12.2018 - 01.2021
- Prepare and serve quality coffee, espresso-based drinks, teas and other specialty beverages according to customer preferences and company standards
- Monitor and restock supplies to keep up with demand and ensure efficient operations, notifying management of low inventory levels
- Worked with team members to maintain a positive work environment, especially during busy hours
Hostess/ Food Expeditor
Umekes LLC
06.2018 - 12.2018
- Greeted guests with a friendly and professional demeanor, managing special requests and preferences
- Handled reservations via phone, online systems and in-person
- Provided support to waitstaff, ensuring front of house areas were organized and well-maintained
- Collaborated with front of house, management and kitchen staff for smooth operations and timely seating
Education
High School Diploma -
Kealakehe High School
Kailua-Kona, HI01.2020
Wine and Spirits Education Trust Level 3 Award in Wines -
Napa Valley Wine Academy
Napa Valley, CA03.2025
American Wine Expert Course -
Napa Valley Wine Academy
Kailua-Kona, HI03.2025
Wine and Spirits Education Trust Level 2 Award in Wines -
Napa Valley Wine Academy
Kailua-Kona, HI01.2025
Introductory Certified Sommelier Course -
Court of Master Sommeliers
Kailua-Kona, HI01.2024
BarStarts Spirits and Mixology Course -
BarSmarts
Kailua-Kona, HI01.2022
Skills
- Effective multitasking
- Interactive communication
- Team collaboration
- Organization
- Hospitality expertise
Timeline
Hostess/ Server/ Bartender
Residents' Beach House at Four Seasons Resort Hualalai
09.2021 - Current
Volunteer Coordinator
Hospice of Kona
01.2021 - 01.2022
Barista
Starbucks
12.2018 - 01.2021
Hostess/ Food Expeditor
Umekes LLC
06.2018 - 12.2018
Wine and Spirits Education Trust Level 3 Award in Wines -
Napa Valley Wine Academy
American Wine Expert Course -
Napa Valley Wine Academy
Wine and Spirits Education Trust Level 2 Award in Wines -
Napa Valley Wine Academy
Introductory Certified Sommelier Course -
Court of Master Sommeliers
BarStarts Spirits and Mixology Course -
BarSmarts
High School Diploma -
Kealakehe High School
Similar Profiles
MELODY TAYLORMELODY TAYLOR
Reservations Supervisor at Four Seasons Resort HualalaiReservations Supervisor at Four Seasons Resort Hualalai
Darrium RuffinDarrium Ruffin
Housekeeping Assistant Manager at Four Seasons Resort HualalaiHousekeeping Assistant Manager at Four Seasons Resort Hualalai
William SpicherWilliam Spicher
Cook 2 at Four Seasons Resort HualalaiCook 2 at Four Seasons Resort Hualalai