Lindsey Ackman

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

Additionally, I have knowledge and experience in just about every restaurant position besides chef.

• Greeted customers as they came in, ensuring all guests felt welcomed.
• Informed customers of any specials going on that day.
• Took orders both in person and over the phone, for both takeout and dine in orders.
• Prepared and made ice cream cups, cones, shakes, and malts.
• Bagged items and efficiently handled payment methods.
• Reduced wait times for customers by prioritizing speed without sacrificing accuracy or quality of service.
• Restocked and organized merchandise in front lanes such as ice cream and pizza slices we were low on and/or needed to be replaced. As well as making sure all toppings, utensils, and napkins were stocked in the front for guests dining in.
• Addressed customer needs and made product recommendations to increase sales.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cleaning duties before, during, and after my shifts.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered phone calls to take orders, give information and document reservations.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.