Darrin Breault
Chicopee,MA
Summary
Dynamic professional with a proven track record, excelling in customer communications. Skilled in complex problem resolution and team coordination, I effectively managed donor records and enhanced operational efficiency, ensuring successful outcomes in high-pressure environments. Committed to building strong relationships and delivering exceptional support.
Overview
2020
2020
years of professional experience
Work History
Development Assistant
Integral Resources Inc.
2020 - 2024
- Raised funds for political causes, action committees, and non-profits
- Adhered to strict protocols for managing financial information from donors and organizations.
- Managed organization of donor records, gift amounts, and calling schedules.
Customer Service Representative
Innovation Group
2015 - 01.2020
- Executed TPA claim intake and data entry for diverse insurance policies through inbound call handling.
- Ensured optimal performance of phone and computer systems through streamlined maintenance.
- Led team by supporting on-site supervisor in management tasks.
- Secured continued employment in remote role after workforce reductions.
Education
Associate of Science - Computer Science
Springfield Technical Community College
Springfield, Massachusetts, MASkills
- Nonprofit experience
- Office operations
- Customer support
- Quality assurance testing
- Time management
- Decision-making
- Team building
Timeline
Development Assistant
Integral Resources Inc.
2020 - 2024
Customer Service Representative
Innovation Group
2015 - 01.2020
Associate of Science - Computer Science
Springfield Technical Community College