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Darrin C Hatch Sr
Moore
Work Preference
Summary
25+ Years of Certified Computer Technician 15+ Years of Remote Hardware/Software troubleshooting Various roles including: o Senior Technician o Subject Matter Expert o Lead Repair Technician o Assistant Network Administrator
Overview
1
1
Certification
25
25
years of professional experience
Work History
Helpdesk Senior Associate
NTT Data Services LLC
Oklahoma City
10.2016 - 02.2026
- Resolved 20-30 technical issues daily, ensuring timely and effective user support
- Supported corporate clients via phone, e-mail, and chat, addressing diverse technical issues
- Provide support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)
- Provide support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
- Provide support for mobile devices including configuration and email sync
- Utilize Active Directory database to reset network passwords
- Troubleshot VPN connectivity issues, restoring remote access for users promptly
- Troubleshoot remote access connectivity problems
- Control users' computers utilizing remote access tools
- Ensured reliable attendance to support team operations
Client/SMB Technical Support Sr. Associate
Dell Technologies
Oklahoma City
11.2006 - 10.2016
- Provide support via phone, e-mail and chat to employees of corporate clients
- Assist users in troubleshooting Outlook
- Provide support for Microsoft Operating Systems (Windows ME, Windows Vista, Windows 7, Windows 8)
- Provide support for Microsoft Office Products (Word, Excel, PowerPoint)
- Handle 10-30 issues per day efficiently and appropriately
- Maintain regular and punctual attendance
- Utilize Active Directory database to reset network passwords
- Assist users in adding and changing USB printers
- Provide technical support for VPN connectivity issues
- Control user's computers utilizing remote access tools
- Troubleshoot remote access connectivity problems
Production Operator
Astellas US Technologies, Inc
Norman
09.2003 - 05.2006
- Machine operation
- Correct weight and measurements of raw materials
- Electronic data entry & inventory management
- Required attention to detail, strong knowledge of Current Good Manufacturing Practices (cGMP), and current FDA standards
- Formerly Shaklee
Assistant Network Administrator
Netmark Computers Inc
Cedar City
03.2001 - 03.2003
- Conducted site evaluations and installed WAN, MAN, and LAN systems to optimize network infrastructure for clients.
- Performed regular maintenance on hosted web-servers, email servers, proxies, and bandwidth shaping systems to enhance reliability and performance.
- Executed system recovery for hosted web-servers, email servers, proxies, and bandwidth shaping systems to ensure minimal downtime and service continuity.
- Diagnosed hardware failures to identify issues and implement solutions.
- Internet Service Provider providing T1, Wan-over-WiFi, and dial-up solutions. We also offered custom network configurations at client locations.
Education
Associates of Science - Business
Oklahoma City Community College
Oklahoma City12-2016
Skills
- Remote desktop assistance
- Windows troubleshooting expertise
- Active Directory oversight
- VPN solutions
- Networking security
- Asset tracking
- Microsoft Office assistance
- Problem-solving techniques
- Critical analysis skills
- Customer relationship strategies
- Client service focus
- Compliance awareness
Memberships
KAPPA BETA DELTA International Honor Society (KBD), 12/07/12, Does not expire
Certification
CompTIA A-Plus, 01/20/97, Does not expire
Recognition Awards
- KAPPA BETA DELTA International Honor Society (KBD) Certificate of Appreciation, 04/25/14
- TRIO Academic Achievement Award, 04/24/17
- Dell Champion Award, 01/01/14
Indeed Profile
https://profile.indeed.com/p/darrinh-bvhdpxv
Quote
Constant State of Improvement (CSI) is a reflection of nature. If you do not improve (grow) yourself, then you will decay, even to death.
Darrin C. Hatch Sr.
Application Experience
Windows 3.11 through 11, m365 (Office365), Word, Excel, PowerPoint, Outlook, Outlook Express, Internet Explorer, Edge, Firefox, Chrome, Opera, Brave, Teams, IRC, Yahoo Messenger, MSN Messenger, Communicator, Lync, Skype, Acrobat, Flash, Reader, Active Directory, Intune, MIIS, Basic user support, Personalization of computer settings, Hardware failure diagnostics
Timeline
Helpdesk Senior Associate
NTT Data Services LLC
10.2016 - 02.2026
Client/SMB Technical Support Sr. Associate
Dell Technologies
11.2006 - 10.2016
Production Operator
Astellas US Technologies, Inc
09.2003 - 05.2006
Assistant Network Administrator
Netmark Computers Inc
03.2001 - 03.2003
Associates of Science - Business
Oklahoma City Community College