Job Search Status
Open to workDesired Job Title
Computer Helpdesk TechnicianLife Insurance AgentEsports Production InternWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Fort Walton Beach, FL
Open to relocation: Yes
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Victor Valdez
Work Preference
Summary
Detail-oriented computer helpdesk technician with expertise in Active Directory management and Office 365 troubleshooting. Demonstrated success in enhancing customer service support and optimizing ticketing processes. Proficient in remote desktop assistance, ensuring efficient resolution of technical issues. Strong focus on improving user experience and operational efficiency.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Computer Helpdesk Technician
US Army
Crestview, Florida
03.2021 - 10.2026
- Managed user accounts and objects in Active Directory and One Identity Active Roles for secure access.
- Troubleshot Office 365 applications and Adobe Acrobat to resolve user issues, minimizing downtime.
- Submitted trouble tickets through Remedy to enhance issue tracking and resolution efficiency.
- Provided remote assistance to end users via Remote Desktop Connection.
- Assisted end users with Dell workstation setup, monitors, and KVM switches.
- Addressed general inquiries from end users effectively.
- Imaged Dell computers with Windows 11 using Brick and PXE boot over network.
- Installed approved software, ensuring compliance with regulations and industry standards.
Life Insurance Agent
Bankers Conseco Life Insurance
Brooklyn, New York
2019 - 2020
- Generated new customer leads through targeted telemarketing and cold calling initiatives, expanding client base.
- Assessed client needs to customize insurance solutions aligned with financial objectives.
- Conducted face-to-face consultations to provide tailored client service.
- Delivered insurance policies personally to enhance customer experience.
- Streamlined application processes using Bankers Conseco web application, enhancing client onboarding experience.
- Resolved inquiries and concerns promptly, delivering exceptional customer service.
- Leveraged referrals to build strong client relationships and drive business growth.
Esports Production Intern
ESR 24/7 Esports TV Network
Queens, New York
2018 - 2019
- Scheduled live broadcast content, ensuring timely delivery and organized programming.
- Segmented video content to enhance viewer engagement and improve clarity.
- Transcribed subtitles, improving accessibility for diverse audiences.
Skills
- Active directory management
- Office 365 troubleshooting
- Helpdesk ticketing systems
- Remote desktop assistance
- Troubleshooting techniques
- Computer imaging
- Support administration
- Cable management
- Customer service support
Certification
- CompTIA Security+, Expiration Date: December 10, 2027
Timeline
Computer Helpdesk Technician
US Army
03.2021 - 10.2026
Life Insurance Agent
Bankers Conseco Life Insurance
2019 - 2020
Esports Production Intern
ESR 24/7 Esports TV Network
2018 - 2019