Darrin Pressley
Lynn Haven,FL
Summary
Detail-oriented Technical Support Advisor with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
4
4
years of professional experience
Work History
Technical Support Advisor
Teleperformance/ Sprint, T-Mobile, AT&T, Apple
09.2019 - 02.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Increased team productivity with regular training sessions on emerging technologies and software updates.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved overall user experience by providing personalized assistance based on individual client needs.
Education
General Studies
Giant Campus
Panama City, FL05.2017
Skills
- Client Rapport-Building
- Software Diagnosis
- Apple IOS
- Staff Training
- Data Recovery
- User Experience
Timeline
Technical Support Advisor
Teleperformance/ Sprint, T-Mobile, AT&T, Apple
09.2019 - 02.2024
General Studies
Giant Campus
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