Summary
Overview
Work History
Education
Skills
Career Overview
Accomplishments
Languages
Timeline
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Irma Surls

Osceola,IA

Summary

Detail-oriented and bilingual Legal Assistant with over 2 years of progressively responsible experience in a fast-paced legal environment. Proven ability to manage legal documentation, support attorneys, and contribute to case success while maintaining confidentiality. Expertise in legal indexing, records research, and compliance with federal and state laws. Adept at handling legal audits, supporting litigation, and efficiently managing workflows to improve office operations by 40%. Fluent in both Spanish and English, delivering real-time translation services.

Overview

Work History

Legal Assistant/Spanish Interpreter

Tolley & Brooks Law Firm
  • Provided administrative and legal support to Claims and Litigation attorneys, ensuring compliance with federal and state laws
  • Managed legal documents, including drafting, filing, and maintaining confidentiality of all legal communications and records, contributing to a 100% audit compliance rate
  • Coordinated state insurance division audits, locating and indexing documents to support in-house and external counsel
  • Handled intake and data management of litigation, subpoenas, and bankruptcy matters, reducing case processing time by 15%
  • Managed scheduling and travel arrangements for attorneys, ensuring deadlines were met and meetings were effectively coordinated
  • Successfully completed 100+ legal hold notices, reminders, and releases, ensuring compliance with litigation holds
  • Managed invoice submissions, legal billing, and settlement payments, tracking all reimbursements accurately
  • Delivered real-time Spanish-English and English-Spanish translation during client meetings, increasing client engagement and satisfaction by 25%
  • Organized and maintained case files, records, and legal hold notices, utilizing the firm's case management system to track case progress and deadlines

Customer Service Representative

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  • Consistently exceeded sales targets by 15% on a daily basis
  • Researched and resolved customer complaints, reducing churn by 10%
  • Assisted with inventory management, improving stock control processes by 20%
  • Provided supervisory support, overseeing daily operations and maintaining workflow efficiency during the absence of management

Education

High School -

Hereford High School
Hereford, TX

Skills

  • Internet Research & Legal Research
  • Adaptive Team Player
  • Calendar Management & Scheduling
  • Strong Organizational & Time Management Skills
  • Client Relations & Legal Communication
  • Case Management & Legal Documentation
  • Bilingual Translation (Spanish-English, English-Spanish)
  • Legal Billing & Settlement Processing
  • Data Entry & Records Management
  • File Organization
  • Document Preparation

Career Overview

Detail-oriented and bilingual Legal Assistant with over 2 years of progressively responsible experience in a fast-paced legal environment. Proven ability to manage legal documentation, support attorneys, and contribute to case success while maintaining confidentiality. Expertise in legal indexing, records research, and compliance with federal and state laws. Adept at handling legal audits, supporting litigation, and efficiently managing workflows to improve office operations by 40%. Fluent in both Spanish and English, delivering real-time translation services.

Accomplishments

  • Facilitated the firm's smooth transition to a paperless system.
  • Read medical reports on 500+ clients regarding various medical issues to determine validity of diagnoses.
  • Acted as the lead Legal Assistant on multiple international asylum cases.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Legal Assistant/Spanish Interpreter

Tolley & Brooks Law Firm

Customer Service Representative

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High School -

Hereford High School
Irma Surls