Darrion B Smith
Newnan,GA
Summary
Knowledgeable Key Customer Specialist with 20 plus years of customer service experience, ensuring that customer expectations are met and/or exceeded. Excellent time management and leadership skills. Proven ambitious, self-starter who is an analytical thinker, has an eye for detail and outstanding communication skills. Seeking role as Key Customer Specialist to continue growth at Sanofi.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Key Customer Specialist - Vaccines
Sanofi Pasteur INC
01.2025 - Current
- Secondary point of contact for Physicians’ Buying Group, TriHealth and CAPTIS. Supporting the National Account Manager/Strategic Account Manager for each group by handling service and operational challenges.
Senior Customer Account Representative
Sanofi Pasteur INC
01.2015 - 01.2025
- Responsible for handling external and internal inquiries from our outside sales force through the CAM Project mailbox and handling customer inquiries through the VaccineShop mailbox.
- Played an integral role in testing new systems such as WebEx and Fiori.
Customer Account Representative
Sanofi Pasteur INC
01.2001 - 01.2015
- Responsible for handling all aspects of customer service including, but not limited to;
- Taking customer orders for biological and medical supplies
- Answering product questions
- Assisting customers with all aspects of accounts receivable
- Entering faxed orders and opening new customer accounts
- Maintaining email responses within Knowledge Base
- Replying to customers concerns and questions via email
- Strong working knowledge of SAP and CRM. Working knowledge of MS Office Suite. Worked with IS on several occasions as a tester during the implementation of CRM and SAP/CRM updates. Completed several DIA rotations. Served as an eCommerce representative from 2004-2008. Has served as back up to Credit Services and Data Integrity departments. First successful CAR piloting the VCAR program. Customer Account Managements 2002, 2003 and 2004 Peak of Excellence winner. 2015 CAM Excellence Award winner.
Education
High School Diploma -
East Orange High School
East Orange, NJ06-1983
No Degree - Business Management
Florida Agricultural And Mechanical University
Tallahassee, FL 08.1983 - 05.1986
Skills
- Complaint handling
- CRM software
- Customer service
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
Accomplishments
Worked with IS on multiple occasions as tester for the implementation of CRM and SAP/CRM updates.
Served as back up to Credit Services and Data Integrity departments.
First successful CAR piloting the Virtual CAR program.
Customer Account Managements 2002, 2003 and 2006 Peak of Excellence winner.
2015 CAM Excellence Award winner.
Timeline
Key Customer Specialist - Vaccines
Sanofi Pasteur INC
01.2025 - Current
Senior Customer Account Representative
Sanofi Pasteur INC
01.2015 - 01.2025
Customer Account Representative
Sanofi Pasteur INC
01.2001 - 01.2015
No Degree - Business Management
Florida Agricultural And Mechanical University
08.1983 - 05.1986
High School Diploma -
East Orange High School