Darrion Norris
Houston,TX
Summary
Cybersecurity professional with over 8 years of IT experience and multiple industry certifications, including CompTIA A+, Security+, Network+, CySA+, CEH, and studying for the CISSP exam. Expertise in log analysis, incident escalation, Active Directory management, and firewall monitoring. Proven ability to integrate technical operations with security best practices to safeguard organizational assets. Seeking cybersecurity analyst roles to apply skills in threat detection, vulnerability remediation, and incident response.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 3 IT Technician
AIV
Houston, TX
07.2023 - Current
- Serve as a senior escalation point for complex IT incidents, supporting endpoints and applications such as P21, Modman, Office 365, and Cisco Jabber across 8 branch locations.
- Oversee and optimize four SQL servers, performing maintenance, applying security updates, and ensuring high availability to support business operations.
- Administer Active Directory for AIV and sister company GCM, managing privileged executive accounts, group policies, and secure access mechanisms.
- Coordinate with security teams to evaluate vulnerability reports and deploy remediation strategies, ensuring timely patching and regulatory compliance.
- Design and implement a Group Policy that automatically pushes BitLocker encryption keys to all branch devices, enhancing endpoint security.
- Monitor and maintain the company firewall, escalating network incidents to the outsourced SOC when necessary.
- Enhance IT support workflows by developing and implementing new processes, significantly reducing ticket response times and training team members on best practices.
- Direct the resolution of critical network outages, swiftly restoring functionality while coordinating cross-team incident response.
- Train employees on new software applications and system upgrades, ensuring smooth transitions during deployments.
- Install and configure hardware and software for end-user systems.
Level 2 IT Technician
HCA
Houston, TX
12.2019 - 05.2023
- Resolved 40+ tickets daily related to network access, application issues, and account security for 3,000+ endpoints.
- Provided training and support to staff on new technologies and systems.
- Performed Active Directory account management, password resets, and access control, following security best practices.
- Identified and escalated suspicious activity and phishing attempts to security teams, contributing to incident triage.
- Created internal training presentations on secure procedures and new security tools, increasing team compliance.
- Collaborated with analysts to ensure adherence to HIPAA, and organizational security policies.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Call Center Representative
Asurion
Houston, TX
05.2017 - 08.2018
- Handled secure transactions during device activations and account updates for thousands of customers.
- Ensured customer data confidentiality and compliance with internal security protocols.
- Managed high-volume inbound calls from customers regarding device issues.
- Maintained up-to-date knowledge of product offerings and company policies consistently.
- Trained new representatives on call handling procedures and customer service techniques.
Education
Multiple Certifications - Cyber Security
University of Houston
Houston, TX10.2023
High School Diploma -
Cy-Woods High School
Cypress, TX06-2011
Skills
- SIEM (Splunk/ELK)
- PfSense
- Kali Linux
- Nessus
- Vulnerability assessment
- Threat prevention strategies
- Networking protocols
- DNS configuration
- VPN
- VLANs
- Firewall Configuration
- Windows
- Linux
- MacOS
- Python scripting
- Office 365 applications
- Active Directory management
- SQL server administration
Certification
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA CySA+
• Certified Ethical Hacker (CEH)
*Currently studying for the CISSP exam and I do modules on HackTheBox throughout the week.*
• CompTIA Network+
• CompTIA Security+
• CompTIA CySA+
• Certified Ethical Hacker (CEH)
*Currently studying for the CISSP exam and I do modules on HackTheBox throughout the week.*
Affiliations
- Skydiving
- Gaming
- Paintballing
Accomplishments
- Created new practices to help the team perform our jobs more efficiently
- Helped resolve a company wide network outtage
Timeline
Level 3 IT Technician
AIV
07.2023 - Current
Level 2 IT Technician
HCA
12.2019 - 05.2023
Call Center Representative
Asurion
05.2017 - 08.2018
Multiple Certifications - Cyber Security
University of Houston
High School Diploma -
Cy-Woods High School