Philip Pannucci
Louisville
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Level 3 IT Technician
Best Buy (Geek Squad City)
Brooks, KY
09.2008 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Electronics Sales Consultant
Sears
Moreno Valley, CA
09.2007 - 09.2008
- Customer service, Sales of home electronics
Assistant Manager
Gamestop
Phoenix, AZ
10.2000 - 09.2003
- Supervised the operation of store, inventory control, assisted customers
Education
Diploma -
Canyon Springs High School
Moreno Valley, CACertified-Computer Aided Drafting -
Universal Technical Institute
Phoenix, AZCertified-Computers A+, Net+ Associates Degree Computer Technology -
University of Phoenix
Tempe, AZSkills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- System Administration
- Network Maintenance
- Help Desk Operations
- Network Security
- Server maintenance
- Operating system management
Certification
- A+
- NET+
- CAD Operator
- HP certified
Timeline
Level 3 IT Technician
Best Buy (Geek Squad City)
09.2008 - Current
Electronics Sales Consultant
Sears
09.2007 - 09.2008
Assistant Manager
Gamestop
10.2000 - 09.2003
Diploma -
Canyon Springs High School
Certified-Computer Aided Drafting -
Universal Technical Institute
Certified-Computers A+, Net+ Associates Degree Computer Technology -
University of Phoenix