Ramón G. Cabeza Fernández
Kissimmee,United States
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets, and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Also, experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. I'm also a fluent Spanish speaker.
Overview
12
12
years of professional experience
Work History
IT Support Level 3
Oil Refinery Camilo Cienfuegos
01.2019 - 01.2022
- Administered Active Directory, performed Database Administration tasks, conducted configuration and installation of wired networks, virtualization and administration of servers, configured secure VPN networks, handled assembly and installation of computer equipment, delivered exceptional Remote Help Desk support to users, received recognition from the company for professionalism and ability to find quick and effective solutions
Owner/Operator - ISP WiFi-based Small Business
01.2010 - 01.2018
- Established and operated a successful ISP WiFi-based small business, designed and deployed wireless network infrastructure, handled all aspects of business operations, provided technical support to customers, conducted regular network maintenance, software installations, updates, and configurations
Education
Bachelor in Computer Science - Information Technology
Polytechnic Institute José G. Martínez
Cienfuegos, Cuba04.2008
Skills
- Linux
- Windows
- MacOS
- Office
- MSSQL
- Oracle Database
- Docker
- Vmware
- Proxmox
- Networking
- TeamViewer
- VPN
- Active Directory
- Remote Desktop
- AnyDesk
- JIRA
- Troubleshooting skills
- Fast learning skills
- Team communication skills
- Work independently
- Open to new challenges and knowledge
- Hardware Installation
- Desktop Technical Support
- Help Desk Operations
- Peripheral Repair
Open To Relocate
True
Languages
Native Spanish
English C1
Cell Phone
561 730 7421
Timeline
IT Support Level 3
Oil Refinery Camilo Cienfuegos
01.2019 - 01.2022
Owner/Operator - ISP WiFi-based Small Business
01.2010 - 01.2018
Bachelor in Computer Science - Information Technology
Polytechnic Institute José G. Martínez
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