Jailin Lievano
Kissimmee,United States
Summary
Dedicated Customer Service professional committed to maintaining professional relationships to maintain customer satisfaction and drive business results with proven multitasking abilities. Genuine people-person successful mediating various disputes with the ability to work independently or as a team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
Orlando, FL
11.2024 - Current
- Resolved customer inquiries by providing actuare responses in a timely manner.
- Handled very high call volumes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Services Associate
SeaWorld
Orlando, FL
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Engaged guests entering facility and offered assistance with wayfinding.
- Gave information about area attractions and provided directions.
- Resolved guest issues with tickets and reservations with knowledgeable and friendly service.
Delivery Station Associate
Amazon
Apopka, FL
10.2022 - 08.2023
- Receive, sort and, prepare inventory for delivery.
- Use hand-held devices to sort, scan and, prepare orders.
- Load and unload delivery trucks.
- Keep organized workspace.
Customer Service Cashier
Auntie Anne's Pretzels
Orlando, FL
01.2020 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2022
Skills
- Active listening skills
- Product Organization
- Sales
- Food Preparation
- Courteous Demeanor
- Energetic work attitude
- Bilingual Fluent in Spanish
- Product Restocking
- Good Telephone Etiquette
- Cash Handling
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
TTEC
11.2024 - Current
Delivery Station Associate
Amazon
10.2022 - 08.2023
Guest Services Associate
SeaWorld
06.2022 - Current
Customer Service Cashier
Auntie Anne's Pretzels
01.2020 - 05.2022
High School Diploma -
Dr. Phillips High School