Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jailin Lievano

Kissimmee,United States

Summary

Dedicated Customer Service professional committed to maintaining professional relationships to maintain customer satisfaction and drive business results with proven multitasking abilities. Genuine people-person successful mediating various disputes with the ability to work independently or as a team.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TTEC
11.2024 - Current
  • Resolved customer inquiries by providing actuare responses in a timely manner.
  • Handled very high call volumes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Guest Services Associate

SeaWorld
06.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions.
  • Engaged guests entering facility and offered assistance with wayfinding.
  • Gave information about area attractions and provided directions.
  • Resolved guest issues with tickets and reservations with knowledgeable and friendly service.

Delivery Station Associate

Amazon
10.2022 - 08.2023
  • Receive, sort and, prepare inventory for delivery.
  • Use hand-held devices to sort, scan and, prepare orders.
  • Load and unload delivery trucks.
  • Keep organized workspace.

Customer Service Cashier

Auntie Anne's Pretzels
01.2020 - 05.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Dr. Phillips High School
Orlando, FL
05.2022

Skills

  • Active listening skills
  • Product Organization
  • Sales
  • Food Preparation
  • Courteous Demeanor
  • Energetic work attitude
  • Bilingual Fluent in Spanish
  • Product Restocking
  • Good Telephone Etiquette
  • Cash Handling

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

TTEC
11.2024 - Current

Delivery Station Associate

Amazon
10.2022 - 08.2023

Guest Services Associate

SeaWorld
06.2022 - Current

Customer Service Cashier

Auntie Anne's Pretzels
01.2020 - 05.2022

High School Diploma -

Dr. Phillips High School

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