Brittany Fuller
Greensboro,NC
Summary
Passionate Advocate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
United Healthcare Dental
Greensboro, NC
12.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Mail Processing Clerk
United States Postal Services
Greensboro, NC
11.2015 - Current
- Scanned and filed mail tracking barcodes
- Retrieved requested files and delivered to appropriate personnel
- Operated office equipment such as copiers and fax machines
- Entered information into computer databases
- Processed and routed incoming mail.
Customer Service Representative
Alorica
Greensboro, NC
11.2016 - 12.2018
- Resolve consumer complaints via phone, and email
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges.
Substitute Custodian
Guilford County Schools
Greensboro, NC
10.2015 - 11.2016
- Hand dusted and wiped clean office furniture, fixtures and window sills
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions
- Swept and damp-mopped private stairways and hallways
- Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures
- Spot cleaned carpets using industrial carpet cleaner
- Emptied and cleaned all waste receptacles
- Operated incinerators and trash compactors to dispose of garbage
- Stocked toilet tissue and paper towels, as well as other restroom supplies
- Kept utility sink rooms in clean, neat and orderly condition.
Sales Associate
SHEETZ INC
Greensboro, NC
01.2012 - 10.2015
- Preparing quality food, and keeping a sanitary environment
- Completing task, and delegating task in a timely manner
- Inform customers on sales as well as assisting with information through landline telephone
- Heavy cleaning duties to ensure quality food.
Cashier
BOJANGLES
10.2010 - 08.2011
- Carry out daily cash transactions
- Assist customers
- Provide friendly positive service.
Education
Associate of Science - Business Administration Highest Honors
Colorado Technical University
Colorado Springs, CO07-2023
Associate of Arts in General Studies -
GUILFORD TECHNICAL COMMUNITY COLLEGE
01.2016
Skills
- Early Childhood Education
- Childcare
- Conflict Management
- Proofreading
- Teaching
- Toddler Care
- Effective Communication Skills
- Custodial Experience
- Cashier
- Microsoft Office Skills
- Sales Negotiation
- Stocker
- Positive Attitude
- Deadline Management
- Creative
- Team Leadership
- Courteous Telephone Manner
- Efficiency Expert Certificates
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Advanced Facilitation
- Provide Feedback
- Cash handling
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Coordination
- Creative Problem Solving
- Critical Thinking
- Customer Needs Assessment
- Customer Service
- Active Learning
- Multi-Task Management
- Organizational Skills
- Prioritization
- Reading Comprehension
Assessments
- Customer focus & orientation, Expert, 10/2020, Responding to customer situations with sensitivity
- Customer service, Proficient, 10/2020, Identifying and resolving common customer issues
- Work style: Reliability, Highly Proficient, 07/2020, Tendency to be dependable and come to work
- Data entry: Accuracy, Proficient, 05/2021, Entering data quickly and accurately
- Creating presentations with Microsoft PowerPoint, Familiar, 05/2021, Knowledge of Microsoft PowerPoint tools and features
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
United Healthcare Dental
12.2022 - Current
Customer Service Representative
Alorica
11.2016 - 12.2018
Mail Processing Clerk
United States Postal Services
11.2015 - Current
Substitute Custodian
Guilford County Schools
10.2015 - 11.2016
Sales Associate
SHEETZ INC
01.2012 - 10.2015
Cashier
BOJANGLES
10.2010 - 08.2011
Associate of Science - Business Administration Highest Honors
Colorado Technical University
Associate of Arts in General Studies -
GUILFORD TECHNICAL COMMUNITY COLLEGE
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