Chelsea Devenport
Lubbock,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Safelite Auto Glass
02.2025 - Current
- Resolved customer inquiries efficiently through multiple communication channels.
- Managed and documented customer interactions in CRM system for streamlined follow-up.
- Collaborated with team members to improve service delivery processes and customer satisfaction.
- Provided product knowledge and support to enhance customer experience and retention.
- Answered phone calls to assist customers with issues and warranty work, as well as working email and chat cases.
Housekeeper
Married To The Mop
10.2021 - 11.2024
- I am a team leader housekeeper. I clean homes for serval people. I manage my own team as well.
Daycare Teacher
elite learning academy
01.2020 - 04.2020
- Clean, organize, take care of infants, paperwork.
Assistant Manager
Leslie's Poolmart
03.2018 - 06.2019
- Open and close store, clean and organize, help customers, stock shelves, unload truck, register use, paper work, bank runs, answer phones and questions for customers.
Education
High school diploma - General Studies
Premier High School
Lubbock, TX05.2018
Certificate of Medical Coding And Billing -
University of Phoenix
Tempe, AZ11-2025
Skills
- Childcare
- Infant Care
- Meal Preparation
- Nannying
- Teaching
- Toddler Care
- Early Childhood Education
- Microsoft Office
- Babysitting
- Residential Cleaning
- Classroom Management
- Cleaning Experience
- Caregiving
- Assistant Manager Experience
- Cooking
- Tutoring
- Special Needs
- Cashiering
- Windows
- Early childhood education
- Classroom experience
- Experience with children
- Financial services
- Cash register
- Cash handling
- Customer service
- Typing
- Sales
- Communication skills
- Time management
- Marketing
- Microsoft Excel
- Microsoft Word
- English
- Customer relationship management
- Conflict resolution
- Product support
- Service delivery improvement
- Team collaboration
- Documentation management
- Inquiry resolution
- Multi-channel support
- Data entry accuracy
- Telephone etiquette
- Scheduling coordination
- Sales support assistance
- Problem resolution
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Call center operations
- Appointment scheduling
- Team development
- Documentation
- Administrative support
Accomplishments
I am a member of the nation leadership and success team. I kept a 3.5 GPA of higher my whole time throughout highschool and college.
I will be returning to college January 2026 to receive my bachelors in business management with a specialty in health and human sciences.
Certification
- CPR Certification
- First Aid Certification
- Child Development Associate Certification
Timeline
Customer Service Representative
Safelite Auto Glass
02.2025 - Current
Housekeeper
Married To The Mop
10.2021 - 11.2024
Daycare Teacher
elite learning academy
01.2020 - 04.2020
Assistant Manager
Leslie's Poolmart
03.2018 - 06.2019
High school diploma - General Studies
Premier High School
Certificate of Medical Coding And Billing -
University of Phoenix
Section name
Authorized to work in the US for any employer