Tonya Taylor
Denton,TX
Summary
Skilled team player with a strong background in customer service environments. Works well independently to handle assignments and is accustomed to taking on challenging tasks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Sally Beauty Holdings
12.2022 - 05.2023
- Provided stores and sales representative assistance
- Research and apply credits and charges for order discrepancies
- Inventory control
- Order entry, tracking and fulfillment
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
EDI Specialist
Evolutions Brands
03.2022 - 12.2022
- Provided customer and sales representative assistance
- Onboarding of new customers
- Inventory control
- Order entry, tracking and fulfillment
Customer Care Lead
Sally Beauty Holdings Inc
03.2014 - 03.2022
- Daily Phone Statics Reporting
- Handles escalated calls and emails as needed
- Assists with customer refunds and replacement orders as needed
- Provides assistance to phone agents
- Create, schedule and coordinate continual training with current team
- Resolved concerns with products or services to help with retention and drive sales.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Human Resource Development Supervisor
Denton County MHMR
08.2001 - 03.2014
- Developed curriculum and provided instruction for employees working with individuals with disabilities
- Maintained accurate training records for all staff
- Assisted during hiring of new employees
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Education
Texas Woman's University
Denton, TXSkills
- Excel General Knowledge
- Cisco
- Microsoft
- Flexible and adaptable
- SalesForce
- SAP
- Strong interpersonal skills
- Curriculum Development
- Childcare
- EDI
- Order Entry
- Oracle
- Employee Orientation
- Account Management
- CRM Software
- Typing
- Order Fulfillment
- Conflict Resolution
- Customer Relationship Management
- Administrative and Office Support
- Staff Training
- Filing
- Microsoft Word
- Credit Card Payment Processing
- Recordkeeping Strengths
- Clerical Support
- Policy and Procedure Adherence
- Training Development Aptitude
- Managing Multiple Tasks
- 10-Key
- Microsoft PowerPoint
Timeline
Customer Service Representative
Sally Beauty Holdings
12.2022 - 05.2023
EDI Specialist
Evolutions Brands
03.2022 - 12.2022
Customer Care Lead
Sally Beauty Holdings Inc
03.2014 - 03.2022
Human Resource Development Supervisor
Denton County MHMR
08.2001 - 03.2014
Texas Woman's University
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