Emilie E. Goswami
Bloomington,Indiana
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Callnet Call Center Services
Bloomington, IN
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in both Spanish and English.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Human Resources Intern
Municipality Of Quilpué
Quilpué, Chile
01.2021 - 06.2022
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Learned how to screen and hire candidates through a series of both in-person and online interviews
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Floor Manager
Gaza Resaurant
Bloomington, IN
09.2019 - 03.2020
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Bachelor of Arts -
Indiana University
Skills
MajorsInternational Studies, SpanishMinors: PsychologyCustomer ServiceCustomer Service Representative, Call Net, Bloomington, Indiana, September 2021 - presentAnswered calls from customers of more than 400 different companies to relay messages, clarify doubtsAnd provide the appropriate service to each caller in both English and SpanishEmpathized with callers in a professional manner to ensure that their needs were being met and that theyFelt listened to and understood when describing their problemsUsed Spanish language and cultural skills to appropriately provide service in Spanish which includesEmploying pragmatic knowledge of the languageShift Manager, Gaza Restaurant, Bloomington,Indiana, August 2019 - March 2020Managed between two and three shifts per week as a floor manager to ensure that high quality serviceWas delivered to all customersUtilized effective techniques to handle customer complaints by empathizing with customers and attendingTo their needs with detail and careScheduled and managed large events which resulted in high customer satisfaction and attracted moreBusiness to the restaurantSpanish LanguageIntern at the Municipality of Quilpué, Quilpué, Chile, January, 2021 - July 2021Aided employer with general office organization which included attending cases within the humanDevelopment department, writing informative reviews of the department’s monthly spending , andWorking to achieve cohesion by constructing a positive work-place environmentCollaborated in a team setting to apply for government funds by writing a grant which involvedProfessional written communication skills in SpanishPrivate Spanish Teacher, Bloomington, Indiana, September, 2020 - PresentPlanned and developed 2Speakers by using an immersion-style teachingMethod which resulted in more Spanish usage among students within the first monthDesigned Spanish lessons by tailoring activities to the interests of each student in order to facilitateStudents’ motivationTechnological SkillsMicrosoft Excel, Statistical Techniques, Indiana University, May 2021Completed a course in statistical techniques which required the extended use of microsoft excel to createGraphics and analyze dataApplied skills to research and present a topic of interest by utilizing excel to design visuals within the areaOf descriptive statistics
Creative problem solving
Professional telephone demeanor
Recordkeeping strengths
Administrative support
Money handling abilities
Key stakeholder relationship building
Staff education and training
Medical terminology knowledge
Additional Information
I am fluent in both Spanish and English.
Timeline
Customer Service Representative
Callnet Call Center Services
09.2021 - Current
Human Resources Intern
Municipality Of Quilpué
01.2021 - 06.2022
Floor Manager
Gaza Resaurant
09.2019 - 03.2020
Bachelor of Arts -
Indiana University