Danielle Rosales
Fremont,CA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and patients. Office manager for veterinary orthopedic practice for 22 of 27 year. Strong leadership and communication skills. Reliable with a strong work ethic. I love working with people and animals; together is even better.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Beacon Veterinary Specialist and Emergency
Fremont, CA
02.2016 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance.
- Detailed client/patient record care
- Scheduling and admitting patients
- Payment collection
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Office Manager and Lead CSR
Veterinary Orthopedic and Surgery Service
Fremont, CA
01.1989 - 02.2016
- Client/patient record care
- Scheduling, admitting and discharging patients
- Prescription filling and calling in orders
- Daily finances/deposits/petty cash
- Client billing
- Standard accounts
- Purchase orders /W-9 for government offices (i.e. BART and police departments)
- Tracking employee hours and processing payroll
- Training of front office staff
- New hire paperwork/safety training/OnboardingManage safety and OSHA compliance manuals and training
- Manage sharps and chemotherapy waste pick-up
- Overseeing general building managers to schedule maintenance of buildings
- Typing referral letters for both Dr. S. Gary Brown and Dr. Sherry Appel.
- Travel arrangements for meetings, as well as adjusted schedules, to ensure patient coverage.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06-1985
Some College (No Degree) - Marine Biology /Oceanography
Santa Barbara City College
Santa Barbara, CAMarine Biology
University of California Santa Barbara
Santa Barbara, CASkills
- Strong veterinary medicine knowledge
- Strong veterinary/medical vocabulary
- Safety and OSHA management
- Sharps/chemo waste management
- Client billing
- Records management
- Good computer skills (Currently using Cornerstone)
- New hire paperwork and front office training
- Payroll and HR record-keeping
- Front office patient care from check-in to discharge
References
- Sherry L. Appel, JD, DVM, DVSc, DACVS, 408.348.7104
- Terri Johnson, DVM, 510.912.9190
- Tane McKee, DVM, 408.421.4905
- Robin Travis, CEO On Point Solutions, 510.673.8589
- Denise Tharp, 510.220.2774
Timeline
Customer Service Representative
Beacon Veterinary Specialist and Emergency
02.2016 - Current
Office Manager and Lead CSR
Veterinary Orthopedic and Surgery Service
01.1989 - 02.2016
High School Diploma -
Cajon High School
Some College (No Degree) - Marine Biology /Oceanography
Santa Barbara City College
Marine Biology
University of California Santa Barbara
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