Vonie Grubb

Patient Care

• Proficient in handling cats and dogs for treatments, including vaccines, blood draws and nail trims
• Filling medications, preventives and prescription diets
• Basic knowledge of veterinary medicine

Customer service

• Cultivating long lasting client relationships
• Working patiently with frustrated, distressed, or disgruntled clients and coming to a resolution that works for everyone
• Conducting an appropriate attitude of compassion and empathy when scheduling and assisting in end of life appointments

• Greet and welcome clients and visitors and create a positive first impression of the company

Reception Credentials

• Adept at scheduling around both doctors and clients availability, taking phone calls, and processing payments
• Preparing paperwork for surgeries and drop off appointments, checking in/discharging patients, and updating patient charts
• Retrieving and double checking prescriptions
• Maintaining a clean hospital environment, including sanitizing exam rooms
• Use a digital filing system and the Woof Ware computer system