Charleshia Madden
Summary
Motivated and detail-oriented Clinical Medical Assistant with clinical hours and hands-on experience in administering injections, taking vital signs, and assisting in patient care. Committed to providing excellent patient care and contributing to the efficiency of healthcare teams. Seeking a challenging role to utilize my skills and further my growth in the medical field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DailyPay
08.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
ROI Call Center
10.2021 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certificate - Certified Clinical Medical Assistant
Academy of Allied Health
Tatum, TX12-2024
Skills
- Administering injections and vaccines
- Measuring and recording vital signs (blood pressure, pulse, respiration, and temperature)
- Assisting in patient examinations and minor procedures
- Maintaining and sterilizing medical instruments and exam rooms
- Collecting and preparing lab specimens, including blood draws and urine samples
- Patient education on procedures and post-care instructions
- Scheduling appointments and updating electronic health records (EHR)
- Strong organizational and multitasking abilities
- 48 hours of clinical hours
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
NHA Certified Clinical Medical Assistant
I successfully completed the requirements by the NHA as a Certified Medical Assistant on December 12, 2024.
Timeline
Customer Service Representative
DailyPay
08.2022 - 11.2023
Customer Service Representative
ROI Call Center
10.2021 - 07.2022
Certificate - Certified Clinical Medical Assistant
Academy of Allied Health
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