Mary-Candace Savage
Summary
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help a team succeed. A dependable employee seeking opportunities to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Family Dollar
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Domestic Violence Victim Advocate
Mt. Graham Safe House
07.2020 - 10.2020
- Provided mental health counseling to individuals, groups, and families
- Participated in fundraising events and opportunities
- Identified needed services by combining information gleaned from patient interviews with knowledge of program resources
- Maintained sensitive and confidential documents and information
Hotel Front Desk Agent
Hyatt Place Grand Rapids S
08.2018 - 09.2019
- Offered professional first impressions to guests by keeping the reception area clean and neat
- Maintained customer confidentiality, financial documents, and office event calendar
- Handled public interactions such as phone calls, emails, and walk-in clients
- Coordinated events
- Performed data entry and billing procedures
Hotel Manager
LuVan Inc.
04.2018 - 08.2018
- Maintained professional property standards by regularly inspecting facilities and correcting problems
- Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints
- Centered operations around consistently achieving business plan objectives, forecasted revenue, and budget targets
- Ensured guest needs were met consistently with smooth coordination between departments
Central Processing Technician
Mercantile Bank of Michigan
01.2018 - 04.2018
- Collected currency for a deposit, verified deposit amounts and entered transactions into the bank vault
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Balanced bank vault daily and performed data entry
- Communicated professionally and personally with customers to assess needs and develop solutions
- Maintained strict compliance with banking standards, regulations, and laws
Education
Associate of Arts - General Studies
Eastern Arizona College
Thatcher, AZ05.2023
Diploma -
Duncan High School
Duncan, AZ05.2015
Skills
- Knowledge of Windows based applications; Word, Excel, PowerPoint, and Outlook
- Ability to conduct online research including through social media
- Skill in establishing and maintaining effective working relationships with employees, and other agencies
- Ability to communicate clearly and concisely with staff both verbally and in writing
- Knowledge of general office practices and procedures
- Knowledge of secretarial and legal offices
- Payment Processing
- Data Inputting
Certification
Bookkeeping Certification anticipated from Eastern Arizona College May 2024.
references
- Alexandra Armijo, (928) 965-0658, Mt. Graham Safe House
- Jeff Lawn, (616) 724-1234, Hyatt Place Grand Rapids S
- Megan Gorney, (616) 322-9198, Hyatt Place Grand Rapids S
- Andee Cassel, (928) 965 1027, Family Dollar
personal information
Gender: F
Timeline
Customer Service Representative
Family Dollar
04.2023 - 08.2023
Domestic Violence Victim Advocate
Mt. Graham Safe House
07.2020 - 10.2020
Hotel Front Desk Agent
Hyatt Place Grand Rapids S
08.2018 - 09.2019
Hotel Manager
LuVan Inc.
04.2018 - 08.2018
Central Processing Technician
Mercantile Bank of Michigan
01.2018 - 04.2018
Associate of Arts - General Studies
Eastern Arizona College
Diploma -
Duncan High School
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