Sommer Daniels
Laurinburg,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qurate Retail Group
, PA
04.2022 - Current
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Housekeeper
Dependable Cleaning
Laurinburg, NC
11.2020 - 08.2021
- Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Clean, disinfect and store all equipment at the end of the shift
- Changed linens
- Emptied trash
- Washed dishes
- Helped train new hires.
Sales Clerk
Scotland Bling
Laurinburg, NC
11.2017 - 01.2021
- Greeting customers when they walk through the door
- Building rapport through conversation and honest recommendations
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Informing customers of any extra charges if necessary
- Inviting the customer to join a loyalty program if there is one
- Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
- Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
Child Care Teacher
In The Beginning Childcare Enrichment Center
Laurel Hill, NC
11.2015 - 06.2018
- Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc
- Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents
- Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies
- Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed.
Caterer
Ricks Catering
Laurinburg, NC
03.2015 - 11.2017
- Preparing and storing food safety before and during events
- Setting up all tables and food service areas with chairs, linens and dishes
- Serving food to guests at events
- Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture
Education
Associate - Arts
Richmond Community College
06.2019
High school or equivalent - Health Science
Marlboro County High School
06.2012
Skills
- Customer Service
- Child Care
- Typing
- Childcare
- Food Preparation
- Vital Signs
- Data Entry
- Account Updating
- Call Management
- High-Energy Attitude
- Microsoft Office Expertise
- Microsoft PowerPoint
Certification
- Certified Nursing Assistant (CNA), 12/2017, 02/2019
- CPR/First Aid, 07/2018
Assessments
- Retail customer service, Proficient, 01/2022, Responding to customer situations in a retail setting
- Customer focus & orientation, Highly Proficient, 01/2022, Responding to customer situations with sensitivity
Timeline
Customer Service Representative
Qurate Retail Group
04.2022 - Current
Housekeeper
Dependable Cleaning
11.2020 - 08.2021
Sales Clerk
Scotland Bling
11.2017 - 01.2021
Child Care Teacher
In The Beginning Childcare Enrichment Center
11.2015 - 06.2018
Caterer
Ricks Catering
03.2015 - 11.2017
Associate - Arts
Richmond Community College
High school or equivalent - Health Science
Marlboro County High School
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