JOSHUA SANDOVAL
Santa Fe,NM
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Strong focus on team collaboration and consistently delivering results. Skilled in hardware and software support, vulnerability practices, and customer service.
Overview
9
9
years of professional experience
Work History
Computing Systems Technician 3
Los Alamos National Laboratory
03.2023 - Current
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Collaborated across-functional teams within LANL to achieve seamless integration of new software applications into existing systems. (Encryption Software, EDMIA, CrowdStrike)
- Participated in planning sessions for IT projects. (100 Laptop deployments for ALDPI, printer installation for Washington Richland office, yellow network installation for Washington office, and Active Directory restructure for ALDPI)
- Maintained office PCs, networks and mobile devices.
- Set up PCs, and microphones for use in video conferencing rooms.
- Created user accounts and assigned permissions within Active Directory.
- Installed and configured operating systems and applications (imaged standard and non standard devices, windows OS)
- Knowledgeable within Active Directory
- Supported National Nuclear Security Association Projects
- Spot Awards (crowd strike, customer support)
- OSCR Representative
IT Technician
Santa Fe Public Schools
04.2021 - 03.2023
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed maintenance tasks on PCs, and mobile devices.
- Served at internal helpdesk, accepting and resolving calls.
- Imaged and prepared new computers for end-users and customers.
- Linked computers to network and peripheral equipment.
- Repaired 2,500 Chromebook devices
IT Technician
I.T Connect
09.2019 - 04.2021
- Checked PCs and laptops thoroughly to troubleshoot and resolve customer issues.
- Set up computers, installed hardware, and configured settings for customers.
- Put together brand new systems with the optimal mix of performance and budget- conscious components.
- Collaborated with staff, users, and management to establish requirements for new systems or modifications.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance.
- Added new hardware, software, security patches, and other updates to improve functionality of computer systems.
- Neatly arranged and labeled cables to prevent tangling and make future updates more efficient.
- Customized the system, software and hardware settings to meet the specific needs of each user.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Corrections Officer
Sandoval County Jail
01.2019 - 06.2019
- Communicated with other correctional officers to make them aware of any ongoing situations or suspected problems with inmates.
- Conducted emergency evacuation drills to ensure the safety of all inmates and correctional officers.
- Documented and recorded all inmate information including transfers, doctor visits, allowed visitors and situations of violence or other problem behavior.
- Inspected mail, cells, inmates and visitors to prevent the entry of contraband into the jail.
- Issued clothing, linens and toiletries to new inmates.
- Secured and properly documented property of those entering the system as well as returned property to those being released.
- Trained new correctional officers in the proper use of all procedures and tactical gear.
- Verified warrants and fingerprinted new inmates.
- Supervised inmates during meals, showers and recreation to ensure safety of all persons in the vicinity.
Delivery Expert
Don Chalmers Ford
01.2017 - 09.2018
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Followed up with customers ensuring their satisfaction with their purchases.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Staff
Fallout Trampoline Arena
03.2017 - 12.2017
- Accurately completed cash register transactions.
- Cleaned shelves, tables, and counters.
- Educated customers about product options to exceed their experience.
- Maintained records of sales.
- Watched for, recognized, and prevented security risks.
Busser | Olive Garden Italian Restaurant
01.2017 - 11.2017
- Cleaning tables and washing dishes.
- Cleaned and organized tableware.
- Cleaned food preparation areas including equipment.
- Cleared customer tables and prepared them for next customers.
- Closed out cash registers, prepared financial statements for upper management and made nightly deposits.
Education
Associate of Arts - Computer And Information Systems
Santa Fe Community College
Santa Fe, NM01-2027
High School Diploma -
Capital High School
Santa Fe, NM05.2017
Skills
- Desktop technical support
- Help Desk Support
- Technical Troubleshooting
- Remote Technical Support
- Mobile Device Management
- Technical Support
- Network Troubleshooting
- Remote Support
- Application installations
- Data recovery
- Hardware Installation
- System Administration
- Active Directory
Timeline
Computing Systems Technician 3
Los Alamos National Laboratory
03.2023 - Current
IT Technician
Santa Fe Public Schools
04.2021 - 03.2023
IT Technician
I.T Connect
09.2019 - 04.2021
Corrections Officer
Sandoval County Jail
01.2019 - 06.2019
Staff
Fallout Trampoline Arena
03.2017 - 12.2017
Delivery Expert
Don Chalmers Ford
01.2017 - 09.2018
Busser | Olive Garden Italian Restaurant
01.2017 - 11.2017
Associate of Arts - Computer And Information Systems
Santa Fe Community College
High School Diploma -
Capital High School