Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Fernando Vasquez Mesa

Brooklyn,NY

Summary

  • Adept at enhancing system performance and integrating new technologies, I leveraged expert diagnostics and advanced micro-soldering skills at Electronics Hospital LLC to significantly reduce repair costs. Specializing in both hardware and software issues, my proactive approach and direct client communication have consistently improved operational efficiency and customer satisfaction.
  • Experienced with diagnosing and resolving technical issues, ensuring optimal system performance. Utilizes advanced troubleshooting skills to identify and address problems efficiently. Track record of maintaining high standards in system maintenance and repair, ensuring reliability and operational excellence.
  • Technical professional well-versed in troubleshooting and maintaining complex systems. Proven ability to address and resolve technical issues promptly, ensuring seamless operations. Focused on team collaboration and achieving results, adaptable to changing needs, and proficient in diagnostic and repair techniques. Reliable and resourceful with excellent problem-solving abilities.
  • Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
  • Experienced technician with 15 years in smart device repair, specializing in software, hardware, and micro-soldering. Expert in accurate diagnostics and fast solutions for smartphones, tablets, gaming consoles, and more. Proven ability to resolve complex issues using advanced repair techniques, ensuring customer satisfaction and quality service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Level 3 Technician

Electronics Hospital LLC
01.2023 - Current
  • Enhanced system performance by conducting regular software and hardware upgrades.
  • Ensured seamless integration of new technologies into existing infrastructure, minimizing disruptions in service levels.
  • Maintained high levels of operational efficiency through continuous process improvements, identifying opportunities for cost savings where possible.
  • Reduced equipment repair costs through diligent preventive maintenance and accurate diagnostics of issues.
  • Advanced Micro-Soldering: Specialized in motherboard and delicate component repairs.
  • Diagnostics and Repairs: Expertise in identifying and fixing software and hardware issues on smart devices.
  • Specialized Tools Operation: Skilled in using soldering irons, heat stations, oscilloscopes, and more.
  • Customer Service: Direct communication with clients to resolve technical problems.

Level 3 Technician

Ifixscreens.com
11.2021 - 01.2022
  • Enhanced system performance by conducting regular software and hardware upgrades.
  • Ensured seamless integration of new technologies into existing infrastructure, minimizing disruptions in service levels.
  • Advanced Micro-Soldering: Specialized in motherboard and delicate component repairs.
  • Diagnostics and Repairs: Expertise in identifying and fixing software and hardware issues on smart devices.
  • Specialized Tools Operation: Skilled in using soldering irons, heat stations, oscilloscopes, and more.
  • Customer Service: Direct communication with clients to resolve technical problems.

Level 2 Technician

Straight Talk
01.2020 - 01.2021
  • Managed inventory levels of parts and supplies, ensuring adequate stock was available for prompt repair resolutions.
  • Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
  • Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
  • Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
  • Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
  • Conducted regular maintenance on equipment to ensure optimal functionality and extend product lifespan.
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.

Education

Certificate of Technical Studies - WISE LEVEL 1 & 2

WISE
Long Island City
01.2023

Certificate of Technical Studies - Middle Level Microsoldering

Yo Reparo Academi
Online
12.2022

Certificate of Technical Studies - Advance Microsoldering

Yo Reparo Academy
Online
12.2022

Certificate of Technical Studies - Microsoldering

Yo Reparo Academy
Online
10.2022

Skills

  • Remote Support
  • Expert Diagnostics
  • Network configuration
  • Wireless Networking
  • Hardware Installation
  • Backup solutions
  • Incident Management
  • Data Recovery
  • Mobile Device Management
  • Desktop Technical Support
  • Operating system management
  • Software configuration
  • Technical Support

Certification

  • Certified TECH LEVEL 1 & 2, WISE
  • Certified Microsolderig Beginner - Intermediate, Yo Reparo Academy
  • Licensed Phone Repair Tech, Politecnico Industrial Colombia

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Italian
Professional Working

Timeline

Level 3 Technician

Electronics Hospital LLC
01.2023 - Current

Level 3 Technician

Ifixscreens.com
11.2021 - 01.2022

Level 2 Technician

Straight Talk
01.2020 - 01.2021

Certificate of Technical Studies - WISE LEVEL 1 & 2

WISE

Certificate of Technical Studies - Middle Level Microsoldering

Yo Reparo Academi

Certificate of Technical Studies - Advance Microsoldering

Yo Reparo Academy

Certificate of Technical Studies - Microsoldering

Yo Reparo Academy

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Fernando Vasquez Mesa