Caleb Collier
Macon,GA
Summary
Dynamic Level 3 Technician at EchoStar Dish Network with expertise in remote support and expert diagnostics. Proven track record in enhancing customer satisfaction through effective troubleshooting and education on equipment. Strong problem-solving skills complemented by a collaborative approach, ensuring seamless operations and high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 3 Technician
EchoStar Dish Network
08.2023 - Current
- during my time as the field service technician, I provided quality service to my customer.
- I have received extensive training on satellite and cable installations as well as troubleshooting receivers.
- Often times this will include educating the customer on their equipment and how to properly operate as well as providing a sales demo to the customer.
Warehouse Team Lead
Academy Sports Outdoors
01.2021 - 08.2023
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
Warehouse Associate Team Lead
Bass Pro Shops Distribution Center
05.2019 - 01.2021
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Provided support during peak seasons by stepping into various roles as needed to ensure smooth operations throughout the warehouse.
Education
Associate of Science - Computer Science
Grodon State College
Barsnsville, GA05-2027
High School Diploma -
Westside High School
Macon, GA05-2018
Skills
- Remote support
- Expert diagnostics
- Network configuration
- Wireless networking
- Hardware installation
- Troubleshooting and Diagnostics
- Customer service
- Problem-solving
- Microsoft windows and office
- Team collaboration
Certification
Comptia A+ Certification
Timeline
Level 3 Technician
EchoStar Dish Network
08.2023 - Current
Warehouse Team Lead
Academy Sports Outdoors
01.2021 - 08.2023
Warehouse Associate Team Lead
Bass Pro Shops Distribution Center
05.2019 - 01.2021
Associate of Science - Computer Science
Grodon State College
High School Diploma -
Westside High School
Comptia A+
come to A+ is an industry standard certification for entry-level IT professionals it validate foundational skills and hardware software, networking and security, and is often a stepping stone to a career and technical support.
Similar Profiles
Richard CountrymanRichard Countryman
Earth Stations Operations Lead Technician at Echostar-Dish NetworkEarth Stations Operations Lead Technician at Echostar-Dish Network
Suzanne CookSuzanne Cook
Platinum Executive Sales Agent at Echostar / DISH Network CorpPlatinum Executive Sales Agent at Echostar / DISH Network Corp
Sandy CrevistonSandy Creviston
Program Manager I & II, Business Operations Manage at Dish NetworkProgram Manager I & II, Business Operations Manage at Dish Network
Amanda ExumAmanda Exum
Private Elderly Caregiver at David I. RousePrivate Elderly Caregiver at David I. Rouse
Cameron WilsonCameron Wilson
Fire Lieutenant at Milledgeville Fire DepartmentFire Lieutenant at Milledgeville Fire Department