Darrion Palmer
Montgomery,AL
Summary
Diligent Shift Manager with over five years of experience maintaining business operations. Hardworking and reliable with strong ability in customer service and inventory management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Shift Manager
Tenda Chick
Montgomery, AL
03.2015 - 10.2018
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Managed cash register operations and banking deposits.
- Aided in employee scheduling, hiring, and termination.
Shift Leader
Zaxby's
Montgomery, AL
11.2018 - 05.2019
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored back of house personnel on company policies customer service techniques and professional communication.
Sales Associate
Office Depot
Montgomery, AL
05.2019 - 12.2019
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Offered product and service consultations and employed upselling techniques.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Framing Manager
Michael's
Montgomery, AL
12.2019 - 02.2022
- Checked daily work orders to accurately prepare materials and supplies for projects over timeframe.
- Organized assigned tasks for completion on individual and team levels.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Designed custom frames for a variety of customer pieces and artworks.
Operations Lead
Party City
Montgomery, AL
02.2022 - 02.2025
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached employees on interactions with customers to drive exceptional service.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Oversaw inventory management and store organization. (i.e. Trucks, planograms, advertisements, etc.)
Education
High School Diploma -
Booker T. Washington Magnet High
Montgomery, AL05.2016
Some College (No Degree) - Computer And Information Systems
Auburn University-Montgomery
Montgomery, ALSkills
- Training and mentoring
- Schedule oversight
- Opening and closing procedures
- Team development
- Customer service experience
- Money management experience
- Inventory reports
- Organization
References
- Rodrick Henry (Party City Store Manager) - (334) 595-1558
- Lisa Hudson (Previous Store Manager) - (334) 207-9552
- Tamika Butler (Cleaning Business Owner) - (334) 538-8549
Timeline
Operations Lead
Party City
02.2022 - 02.2025
Framing Manager
Michael's
12.2019 - 02.2022
Sales Associate
Office Depot
05.2019 - 12.2019
Shift Leader
Zaxby's
11.2018 - 05.2019
Shift Manager
Tenda Chick
03.2015 - 10.2018
High School Diploma -
Booker T. Washington Magnet High
Some College (No Degree) - Computer And Information Systems
Auburn University-Montgomery
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