Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
Timeline
CustomerServiceRepresentative

Darrion Smith

Windsor Mill,MD

Summary

  • Promoted to lead role within 6 months in a previous position due to performance and reliability
  • Resolved 100+ customer issues with a 95% satisfaction rate in a fast-paced retail setting
  • Trained and mentored multiple new hires on customer service and system tools
  • Helped reduce maintenance downtime by 25% through proactive issue resolution
  • Provided technical and on-site support during major city events
  • Resolved over 100+ service or tech-related issues, drawing on past customer-facing experience
  • Supported cross-team communication and helped train newer staff in tools and workflows

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Analyst Intern

Department of Transportation for Baltimore City
01.2023 - Current
  • Collected information to maintain files in compliance with legal requirements.
  • Compiled data and prepared spreadsheets to execute assigned deliverables.
  • Supported analyst needs with document scanning, data compilation and verification.
  • Utilized statistical techniques such as regression analysis and hypothesis testing to answer key business questions.
  • Updated forms, policies and databases to maintain current records.
  • Worked closely with sales, project management and service teams to identify data gaps and find proactive solutions.
  • Conducted thorough data validation checks to ensure accuracy and completeness of datasets.

Freelance Web Developer / IT Technician

Fiverr.com
04.2020 - Current
  • Build and maintain websites and web applications for small businesses and personal brands using HTML, CSS, JavaScript, and Python.
  • Troubleshoot and repair client devices, resolve networking issues, and provide software support for local clients.
  • Deploy and configure secure hosting environments; manage domains, DNS, and SSL certificates.
  • Write and maintain scripts to automate repetitive IT tasks using Python and Bash.
  • Provide client training, documentation, and ongoing technical support post-deployment.
  • Complete jobs sourced through referrals, online platforms, and direct client outreach.

Education

Millford Mill Academy
Millford Mill
07.2022

Bachelor Of Science In Cybersecurity - CyberSecurity

Community College of Baltimore County (CCBC)
Owings Mills

Skills

    IT Support & Troubleshooting

    Windows & Linux Systems (Ubuntu, Kali)

    Python Scripting

    Penetration Testing (Nmap, Metasploit, Wireshark)

    Digital Forensics & Malware Analysis

    Active Directory & User Management

    Virtual Machines (VMware, VirtualBox)

    VPN & Firewall Configuration

    Vulnerability Scanning (Nessus, OpenVAS)

    Microsoft Office & G Suite

    Cloud Security Basics (AWS or Azure, if familiar)

    Incident Response & System Hardening

    Remote Desktop & Remote Support Tools

    Technical Documentation

    Customer Service & Client Support

    Event Coordination & Planning

    Cross-Department Communication

    Time Management

    Adaptability in Fast-Paced Environments

    Problem Solving & Critical Thinking

    Self-Management (Freelance Work)

    Team Collaboration

    Leadership & Delegation

LANGUAGE

English Fluent
Spanish Intermediate

Certification

  • CompTIA A+
  • CompTIA Security+ (Sec+)
  • CompTIA Linux+

Timeline

Data Analyst Intern

Department of Transportation for Baltimore City
01.2023 - Current

Freelance Web Developer / IT Technician

Fiverr.com
04.2020 - Current

Millford Mill Academy

Bachelor Of Science In Cybersecurity - CyberSecurity

Community College of Baltimore County (CCBC)

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Darrion Smith