Darrious Mingo
Bogalusa,LA
Summary
- A responsible and hardworking worker, always ready to contribute to the team and the company’s success. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Supervisor
Capital Bridge
Bogalusa, LA, LA
08.2021 - 04.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Complied with company policies, objectives, and communication goals.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Dish Network Technician
Satellite unlimited inc
Hattiesburg, MS
10.2019 - 05.2020
- Read and interpreted technical documentation in order to accurately configure equipment.
- Improved the rate of resolved trouble tickets by implementing [Describe process].
- Installed, set up, and repaired devices and system components.
- Continuously applied quality-improvement methodologies to improve work processes.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Performed site evaluations, customer surveys, and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face, or through phone conversations.
- Complied with company policies, objectives, and communication goals.
- Maintained a positive working relationship with fellow staff and management.
Car Salesman
Eddie Tourelles Northpark nissan
Covington, LA
07.2019 - 09.2019
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Processed payments and maintained accurate drawers to meet financial targets.
- Oversaw customer test drives and demonstrated standard and optional features.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Responded to inquiries from potential customers via email and telephone.
Customer Service Representative
Maximus
Bogalusa, LA
10.2016 - 05.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered multiple inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Greenhouse Worker
Schilling greenhouses inc
Bogalusa , LA
07.2013 - 10.2016
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Loaded and unloaded crop harvests into trucks or storage areas.
- Demonstrated knowledge of safety and proper operation of heavy farm equipment.
- Supported crew members in maintaining irrigation systems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05.2013
Skills
- Documentation ability
- Problem Resolution
- Customer service
- Great work ethic
- Planning and Organizing
- Reliable and trustworthy
- Self-motivation
- Coaching and mentoring
- Adaptability
- Teamwork
- Safety compliance
- Hand and power tools
References
References available upon request.
Timeline
Supervisor
Capital Bridge
08.2021 - 04.2025
Dish Network Technician
Satellite unlimited inc
10.2019 - 05.2020
Car Salesman
Eddie Tourelles Northpark nissan
07.2019 - 09.2019
Customer Service Representative
Maximus
10.2016 - 05.2019
Greenhouse Worker
Schilling greenhouses inc
07.2013 - 10.2016
High School Diploma -
Bogalusa High School
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