DARRIUS BOWDEN
Overview
15
15
years of professional experience
Work History
Customer Service/ Cashier Manager
Academy Sports Outdoors
10.2015 - Current
- Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients
- Plan regular staff schedules and superviser
- Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets
- Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately
- Drive employee development through leadership, training, and performance reviews
- Collect the total retail charges from the customer in cash, check, Credit/Debit Card or authorized charge account
Lead Teller
Wells Fargo
02.2014 - 05.2015
Clerical Assistant
Ranstad
07.2010 - 02.2014
- Manage day-to-day administrative tasks, including answering phones, responding to emails, and directing inquiries
- Coordinate and schedule appointments, maintenance services for clients
- Ensure the office area is presentable and always organized
- Manage phone calls and respond to inquiries with professionalism and courtesy
- Maintain organized filing systems for easy access to documents and record
Call Center/Customer Service Representative
United Healthcare
05.2012 - 01.2014
- Communicate with referral sources both verbally and electronically to collect needed paperwork
- Verifies Medicare and private insurance coverage information and maintains expertise of insurance requirements
- Verify Communicate insurance benefits and DME cost to customers to complete sale
- Keep records of all customer & referral interactions, process customer accounts, and file documents electronically
- Manage incoming calls
- Processes paperwork - confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely manner
Education
Business Administration & Operations Management -
HOUSTON COMMUNITY COLLEGE
BABARA JORDAN HIGHSCHOOL
Skills
- MS Office
- Word
- Excel
- PowerPoint
- OrderUp
- CRM System
- FirstPhone
- CRC
Timeline
Customer Service/ Cashier Manager
Academy Sports Outdoors
10.2015 - Current
Lead Teller
Wells Fargo
02.2014 - 05.2015
Call Center/Customer Service Representative
United Healthcare
05.2012 - 01.2014
Clerical Assistant
Ranstad
07.2010 - 02.2014
Business Administration & Operations Management -
HOUSTON COMMUNITY COLLEGE
BABARA JORDAN HIGHSCHOOL
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