Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darryce Caldwell

Shoreline,Washington

Summary

Dynamic professional with a proven track record at Volunteers of America, adept in evaluation and referral processes. Excelled in high-stress situations, demonstrating adaptability and a professional telephone demeanor. Enhanced client relationships and increased sales revenue through expert assessment and diversity inclusion. Skilled in Microsoft Excel and effective communication, consistently achieving positive outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tribal Resource Specialist

Volunteers of America
03.2023 - Current
  • Identified useful resources and coordinated referrals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both clients and the company alike.
  • Maintained detailed records of clients interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
  • Managed an average of 20 calls and emails per day.

Leasing Consultant

Apartment Advantage
11.2021 - 03.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Managed a high volume call system while still touring an average of 5 prospective residents a day.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Collected rent and tracked resident payments and information in computer system.

Barista

Luv You a Latte
05.2020 - 11.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Average of 80 customers per 6 hour shift.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.

Education

High School Diploma -

Cascade High School
Everett, WA
06-2016

Skills

  • Evaluation procedures
  • Referral experience
  • Assessment procedures
  • Diversity and Inclusion
  • Adaptability
  • Microsoft Excel
  • Professional telephone demeanor

Certification

Victim Advocacy

Timeline

Tribal Resource Specialist

Volunteers of America
03.2023 - Current

Leasing Consultant

Apartment Advantage
11.2021 - 03.2023

Barista

Luv You a Latte
05.2020 - 11.2021

High School Diploma -

Cascade High School

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Darryce Caldwell