Disciplined military veteran and analytical professional known for precision, reliability, and mission-focused execution. A trusted leader who identifies trends, analyzes data, and drives informed decision-making in collaborative environments
Overview
7
7
years of professional experience
Work History
VALOR Inclusive Program Co-Lead
T. Rowe Price
Owings Mills, MD
01.2026 - Current
Co-lead the Valor Inclusive Program, advancing an inclusive culture through strategic programming and employee engagement initiatives.
Partner with cross-functional teams to design and execute high-impact events that increase awareness, participation, and belonging.
Act as a liaison between program members and leadership, elevating feedback and tracking engagement metrics to guide program growth and impact.
Select Client Services Specialist
T. Rowe Price
Owings Mills, MD
11.2024 - 04.2025
Supported Summit-tier retail clients with investment transactions and account maintenance, ensuring timely and accurate service.
Research account details to resolve complex client inquiries and ensure accurate, timely information.
Referred clients to financial planning and engagement teams, collaborating with operations to document interactions and uphold compliance standards.
Retail Investment Representative
T. Rowe Price
Owings Mills, MD
07.2024 - Current
Resolved account discrepancies in processing mutual fund trades, RMD distributions, and account transfers, ensuring accuracy and efficiency.
Achieved high performance in fast-paced client queues, maintaining composure, productivity, and attention to detail.
Analyzed team metrics to identify performance trends, supporting workflow and process improvements.
Front Office Coordinator
Lifebridge Health
Owings, MD
02.2020 - 06.2024
Managed professional correspondence as a liaison between patients, colleagues, and vendors.
Applied de-escalation techniques to resolve concerns and maintain client satisfaction.
Coordinated workflows and task delegation in a fast-paced environment.
Specialist
United States Army National Guard
Fort Meade, MD
11.2018 - Current
Education
Associate of Applied Science - Information Technology
Community College of Baltimore County
Catonsville, MD
01.2024
Medical Records Technology & Health/Nutrition Training -
United States Army Schools & Centers
Fort Lee, VA
11.2018
Skills
Regulatory Compliance
Conflict Resolution
Team Collaboration
Data Management
Leadership Development
Technical Analysis
Coaching and Mentoring
Project Coordination
Microsoft Office Suite
Salesforce
NetX360
AWD 10
DST
Timeline
VALOR Inclusive Program Co-Lead
T. Rowe Price
01.2026 - Current
Select Client Services Specialist
T. Rowe Price
11.2024 - 04.2025
Retail Investment Representative
T. Rowe Price
07.2024 - Current
Front Office Coordinator
Lifebridge Health
02.2020 - 06.2024
Specialist
United States Army National Guard
11.2018 - Current
Associate of Applied Science - Information Technology
Community College of Baltimore County
Medical Records Technology & Health/Nutrition Training -
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health
Management Analyst, Program Lead - Language Access Program at Washington State Department of Enterprise ServicesManagement Analyst, Program Lead - Language Access Program at Washington State Department of Enterprise Services
CSA Program Director | Senior Program Lead at York-Poquoson Department of Social ServicesCSA Program Director | Senior Program Lead at York-Poquoson Department of Social Services