Darryl Benson
Cross Junction,VA
Summary
A results-oriented leader and Certified Six Sigma Master Black Belt (CMBB) possessing an extensive record of Quality Assurance, Product Management, Operations, and Operational Excellence experience in various environments. A change agent in healthcare, food, wind power, motor vehicles, and aerospace industries. Exercises strong leadership in the development and pioneering of strategic quality management, continuous improvement systems, and customer satisfaction systems. Owns an extensive record of teaching and leading the integration of Quality and Lean Six Sigma techniques in the business process at the collegiate level. Seeking an opportunity to drive business excellence through the achievement of cultural and business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Improvement Specialist
Digital Infuzion
Rockville, MD
02.2022 - Current
- Conducted Internal Audits to ensure compliance with CMMI and ISO standards.
- Tamed with disciplinary leaders to improved Business Continuity Strategy and Management
- Led effort to document and develop Guideline for Agile Software Development Life Cycle using Azure DevOps
- Mentored and coached Human Resource staff in improvement and documentation of Talent Acquisition, Onboarding and Training processes
- Worked with cross-functional team to verify Software Validation documentation prior to Customer
- Championed new Lean strategies, framework and project elements to drive multidisciplinary growth and process overhaul
- Developed Continuous Improvement/Lean production training programs for onsite implementation
Senior Process Analyst
Capital One
McLean, VA
10.2021 - 12.2021
- Designed, documented, and implemented Checkbook Order File Validation.
- Developed sampling plan for Vendor Receipt Testing.
- Accessed and verified that Customer Money Movement have compliant controls.
- Produced documentation outlining process improvement solutions
- Liaised with staff managers to collaboratively design process change implementation plans
- Identified and resolved process issues to drive optimal workflow and business growth
Lean Six Sigma Senior Consultant - Public Health
Guidehouse
Washington, DC
01.2021 - 10.2021
- Increased membership in Lean Six Sigma community by training 62 Green Belts.
- Developed official Performance Improvement Community of Practice with 220 members using Microsoft Teams.
- Introduced new Process Improvement tools to over 250 NIH employees.
- Introduced Lean Six Sigma to Guidehouse employees by teaching Lean Six Sigma Yellow Belt course.
- Creating standard work by developing new processes for NIH Office of Acquisitions using Visio to develop training and document process.
- Identified issues, analyzed information and provided solutions to problems
- Worked with customers to understand needs and provide excellent service
- Participated in team-building activities to enhance working relationships
Operational Excellence Senior Advisor
Adventist Healthcare
Gaithersburg, MD
06.2019 - 12.2020
- Mentored and coached health system in development of processes that created a COVID-19 Incident Command structure driving health system standard work using Minitab and Companion.
- Orchestrated development of system processes and policy for collecting and decontaminating N95 masks, facilitating recycling and use of N95 masks at all entities using Visio to document process and MS Teams to facilitate collaboration.
- Engineered improvement efforts for entity Ancillary Services (EVS, Dietary, Security, Materials) by driving standardization and creating system best practices.
- Spearheaded DMADV, DMAIC, and Quick Win approach to designing core processes to create organizational alignment.
- Led adoption of system Standard Management Approach by designing internal training curriculum content and programs, resulting in all leadership and management becoming Lean Six Sigma White Belts
- Led Operational Excellence team members on system quality service integration design.
- Advised new acquisitions through assimilation process into health system.
- Created Operational Excellence support network to advise executive leaders.
Lean/Six Sigma Process Coordinator – MBB
Frederick Regional Health System
Frederick, MD
08.2014 - 08.2019
- Introduced and deployed Lean Six Sigma across Frederick Regional Health System to address strategic initiatives creating $10 million in savings in two years. Minitab was used to determine and isolate issues. Minitab also was used to model and test solutions.
- Taught Lean Six Sigma at Green Belt level producing 130 Certified Lean Six Sigma Green Belts and introduced them to statistics and Minitab.
- Created Improvement Culture and raised level of competency through leading and organizing Frederick Regional Health System Lean Six Sigma Consortia: 388 members were recruited.
- Advanced use of Lean Six Sigma throughout four-state region, comprising 15 member organizations, by forming and leading Lean Healthcare Association.
- Led improvement efforts addressing inpatient room turn times resulting in 48% improvement by identifying flow issues using Value Stream maps.
- Facilitated Insurance Authorization Improvement Team using Lean tools resulting in reduced denials by 20%.
- Designed primary examination rooms for new Primary Care Center incorporating Lean principles: manpower needs were reduced by 2 FTEs.
- Reorganized Monocacy Health Partners’ Primary Care Practice organizational structure to offer more services: two new Primary Care Centers were opened.
- Coached and mentored Registration department in use of Lean methodologies to redesign and streamline Cancer Treatment Center’s registration process resulting in 40% improvement in turn times utilizing Minitab to model demand needs vs resource capabilities.
Education
Master of Science - Technology of Management
Southern Polytechnic State University
Marietta, GA12.1995
Bachelor of Science - Mechanical Engineering
Tuskegee University
Tuskegee, AL12.1985
Skills
- Staff Support
- Six Sigma Methodologies
- Value Stream Mapping
- ISO Standards
- External Audits
- Special Projects
- Strategic Vision
- Final Product Approvals
- Business Operations
- Lean Kaizen
- Lean Manufacturing Principles
- Gap Analysis
- Continuous Improvement Management
- Process Documentation
- Corrective Actions
- Organizational Systems
- Kaizen Techniques
- Best Practices and Standards
- Operational Procedures
- Manufacturing Processes
- Process and Procedure Refinement
- Quality Assurance and Control
- Operations Improvement
- Quality Improvement Initiatives
- Quality Assurance Evaluation
- Workforce Planning
- 5S Principles
- Process and Performance Improvement
- Operational Efficiency
- Training Initiatives
- Developing Metrics
Certification
Certified Manager, · Institute of Certified Professional Managers
Certified Six Sigma Master Black Belt, · Expert Rating Solutions
Certified Six Sigma Black Belt, · Missouri Enterprise
Lean Manufacturing Specialist, · Missouri Enterprise
Certified Quality Systems Auditor, · Verify, Inc
CMMI Assessor, · CMMI Institute
Additional Information
· Speaker, Premier’s 2018 Breakthroughs Conference and Exhibition
· Faculty (Part Time), Maryland Patient Safety Center
· Adjunct Faculty (Part Time), Lord Fairfax Community College
· Project Specialist (Part Time), Vendor Surveillance Corporation
STAR Faculty Member (Part Time), University of Phoenix
Timeline
Process Improvement Specialist
Digital Infuzion
02.2022 - Current
Senior Process Analyst
Capital One
10.2021 - 12.2021
Lean Six Sigma Senior Consultant - Public Health
Guidehouse
01.2021 - 10.2021
Operational Excellence Senior Advisor
Adventist Healthcare
06.2019 - 12.2020
Lean/Six Sigma Process Coordinator – MBB
Frederick Regional Health System
08.2014 - 08.2019
Master of Science - Technology of Management
Southern Polytechnic State University
Bachelor of Science - Mechanical Engineering
Tuskegee University
Certified Manager, · Institute of Certified Professional Managers
Certified Six Sigma Master Black Belt, · Expert Rating Solutions
Certified Six Sigma Black Belt, · Missouri Enterprise
Lean Manufacturing Specialist, · Missouri Enterprise
Certified Quality Systems Auditor, · Verify, Inc
CMMI Assessor, · CMMI Institute
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