Hi, I’m
Darryl Estep
Lusby
Summary
Dedicated and results-oriented professional with over 22 years of progressive experience in federal operations, personnel security, and facilities management. Proven track record in policy development, data analysis, and customer service, with a strong focus on enhancing organizational efficiency and employee engagement. Recognized for strong communication skills, innovative problem-solving capabilities, and a commitment to fostering a collaborative work environment.
Knowledgeable management analyst with robust background in fostering effective communication between departments and stakeholders. Successfully facilitated numerous cross-functional projects, ensuring seamless coordination and goal alignment. Demonstrated expertise in conflict resolution and negotiation, consistently enhancing team productivity and achieving strategic objectives.
Overview
23
years of professional experience
Work History
Federal Student Aid, U.S. Department of Education
Regional Liaison
03.2016 - Current
Job overview
- Delivered comprehensive support across human resources, training, and safety initiatives, ensuring high levels of employee satisfaction and compliance
- Developed and updated policies and procedures for Regional Liaisons, fostering teamwork and enhancing operational efficiency
- Conducted audits and created innovative strategies to improve employee engagement, promptly addressing high-priority issues related to facilities and maintenance
- Spearheaded new employee onboarding processes, ensuring a seamless integration into the organization through effective coordination and communication
- Created interactive dashboards and detailed reports to present data analytics clearly, significantly improving decision-making processes for upper management
- Assist in the development and implementation of policies, procedures, and best practices within the region
- Ensure that regional stakeholders are informed about relevant policies and changes, providing guidance and support as needed
- Gather and analyze data related to program performance, stakeholder feedback, and community needs to inform policy development and program enhancements
- Prepare reports and presentations for management and stakeholders, highlighting key findings and recommendations for action
- Coordinate and facilitate regional meetings, workshops, and training sessions to promote knowledge sharing and collaboration among stakeholders
- Provide technical assistance and support to regional teams in the execution of program activities and initiatives
- Serve as a point of contact for inquiries related to regional programs, policies, and procedures, responding promptly and accurately
- Prepare and deliver presentations to various audiences, including government officials and community groups, to communicate program objectives and outcomes
Federal Student Aid, U.S. Department of Education
Facilities Safety and Emergency Preparedness (FSEM)
10.2018 - 08.2019
Job overview
- Developed and documented a comprehensive conference room management procedure plan, optimizing resource utilization and enhancing operational workflows
- Established a reasonable accommodations tracking system, providing crucial metrics for forecasting and resource allocation
- Managed the SharePoint site for FSEM, ensuring effective content management and user support
Federal Student Aid, U.S. Department of Education
Telecommunications Specialist
03.2013 - 02.2016
Job overview
- Developed policies and procedures for conference room management, ensuring alignment with client needs and operational requirements
- Implemented a ticketing system to streamline building renovation issues, enhancing communication with vendors and ensuring timely project completion
- Oversee the booking and scheduling of conference rooms to maximize utilization and minimize conflicts
- Maintain an up-to-date calendar of conference room availability and ensure timely communication of any changes to relevant stakeholders
- Serve as the primary point of contact for all conference room inquiries, providing timely and effective support to employees
- Communicate with departments to understand their conference room needs and preferences, and facilitate the best possible arrangements
- Ensure that all conference rooms are clean, organized, and equipped with necessary supplies and technology (A/V equipment, whiteboards, etc.) prior to meetings
- Collaborate with the facilities team to address any maintenance or technical issues promptly, ensuring minimal disruption to meeting schedules
- Develop and implement policies and procedures related to conference room usage, including guidelines for booking, set-up, and equipment usage
- Provide training and support to staff on conference room policies and best practices
- Track and analyze usage patterns of conference rooms to identify opportunities for improvement and optimization
- Prepare regular reports on conference room utilization, user feedback, and any issues that arise, presenting findings to management for review
Federal Student Aid, U.S. Department of Education
Management and Program Analyst (Personnel Security Specialist)
03.2004 - 03.2013
Job overview
- Processed over 1,200 personnel security investigations annually, providing training and support on E-QIP systems to staff and contractors
- Developed and maintained security program procedures in compliance with federal regulations, effectively communicating policies to stakeholders
Federal Student Aid, U.S. Department of Education
Office Automation Clerk (Personnel Security Assistant)
01.2002 - 03.2004
Job overview
- Assisted in processing personnel security investigations, ensuring accuracy in documentation and compliance with federal standards
Education
University of Maryland University CollegeLargo, MD
05.2025
University Overview
Expected Graduation: May 2025
Prince George's Community CollegeUpper Marlboro, MD
12.2006
Skills
- Microsoft Office Suite
- Adobe
- E-QIP
- PIV systems
- SharePoint
- Microsoft BI
- Data Analysis
- Communication
- Interpersonal Skills
- Social Media Management
- Client relationship management
Job Related Training
- IFMA Certifications: Operations and Maintenance, Project Management, Finance and Business, Leadership and Strategy, 06/01/19
- Security Training: Advanced Personnel Security and Suitability, Security Specialist Course, Personnel Security Management Course, 2005-2008
- US Department of Education Fingerprinting Techniques, 03/01/02
- DAU COR Certification, 07/01/24
- Alison Online Courses: Knowing Your Customer and Due Diligence Training, Master Microsoft Power BI, 09/01/24 & 08/01/24
Work
202-744-4896
Veteran Preference
Yes
Security Clearance
Background Investigation (BI)
Personal Information
Citizenship: USA
Timeline
Facilities Safety and Emergency Preparedness (FSEM)
Federal Student Aid, U.S. Department of Education
10.2018 - 08.2019
Regional Liaison
Federal Student Aid, U.S. Department of Education
03.2016 - Current
Telecommunications Specialist
Federal Student Aid, U.S. Department of Education
03.2013 - 02.2016
Management and Program Analyst (Personnel Security Specialist)
Federal Student Aid, U.S. Department of Education
03.2004 - 03.2013
Office Automation Clerk (Personnel Security Assistant)
Federal Student Aid, U.S. Department of Education
01.2002 - 03.2004
Prince George's Community College
University of Maryland University College
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