Kathy Dones
Springfield,MA
Summary
Committed Liaison professional looking to serve as company liaison to promote positive business relations with potential vendors and clients. Organized and experienced in completing reports. Strong skills in time management and prioritizing tasks.
Overview
13
13
years of professional experience
Work History
Regional Liaison
Tempus Unlimited
Springfield, MA
04.2024 - Current
- Facilitated communication among consumers, PCAs, and Tempus, ensuring clarity and support in service delivery.
- Addressed escalated issues from Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs, providing timely resolutions.
- Collaborated with relevant parties to resolve PCA/DCW payment issues, ensuring accurate and timely processing.
- Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
- Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
- Assisted in correcting inaccuracies in activity time reports by collaborating with relevant parties.
- Receive visitors and determine their needs and direct them to the appropriate person
- Performed administrative work, including support for other departments.
Consumer Relations Representative
Tempus Unlimited
Stoughton, MA
04.2021 - 04.2024
- Answered consumer inquiries to ensure customer satisfaction
- Troubleshot and resolved problems to enhance customer experience
- Provided program-related resource information to assist consumers in making informed decisions
- Liaison to other departments within the company
- Managed payroll operations for employee compensation
- Performed data entry tasks to maintain accurate records
PCA Personal Care Assistant
Individual Consumer
Brockton, MA
08.2020 - 04.2021
- Assisted clients with personal hygiene routines to promote comfort
- Prepared nutritious meals tailored to clients' dietary needs in home setting
- Delivered companionship through meaningful conversation and engaging activities to enhance clients' emotional well-being
- Executed errands including grocery shopping and prescription pickups to support clients' daily living
- Performed thorough housekeeping services to maintain clean living spaces
General Office Administrator/ Accounting/ Bdc
Chrysler Jeep Dodge Ram Dealer
Brockton, MA
03.2018 - 02.2019
- Executed daily bank deposits, ensuring accurate financial reporting
- Closing repair orders & parts invoices into accounting
- Processed cash receipts from customers
- Performed data entry in Excel, contributing to organized and efficient record-keeping
- Performed filing and administrative tasks
- BDC Scheduling appointments
- Processed customer transactions as a cashier, maintaining high service standards
- Receptionist- Answering & routing calls
Sales Representative
Verizon
Stoughton, MA
09.2014 - 10.2016
- Process sales orders and explain the Verizon Wireless services
- Responded to inquiries about products and services to assist customers effectively.
- Provide information and answer questions on new and current customer accounts
- Troubleshot issues and reassured customers regarding Verizon Wireless products and services.
- Delivered exceptional service to customers by addressing their needs and inquiries.
- Ensured customer satisfaction by resolving issues and concerns promptly.
Accounting Clerk
Walmart
Brockton, MA
07.2013 - 08.2014
- Prepared Deposits for Bank
- Recorded daily financial transactions for each register, ensuring accuracy and compliance.
- Stored, sorted, retrieved, summarized, and presented information in various reports and analyses, facilitating informed decision-making.
- Maintained knowledge of technology trends and tools to enhance operational efficiency.
Education
GED -
Springfield Technical Community College
Springfield, MA03.2026
Skills
- Customer support
- Patient service
- Customer service
- Order Entry
- Outbound calling
- Data Entry
- Computer operation
- Databases
- Microsoft Office
- Front desk experience
- Support for disabilities
Languages
Spanish, Bilingual
Timeline
Regional Liaison
Tempus Unlimited
04.2024 - Current
Consumer Relations Representative
Tempus Unlimited
04.2021 - 04.2024
PCA Personal Care Assistant
Individual Consumer
08.2020 - 04.2021
General Office Administrator/ Accounting/ Bdc
Chrysler Jeep Dodge Ram Dealer
03.2018 - 02.2019
Sales Representative
Verizon
09.2014 - 10.2016
Accounting Clerk
Walmart
07.2013 - 08.2014
GED -
Springfield Technical Community College