Accomplished sales leader with over 22 years in the medical device and pharmaceutical sectors. Expertise in market access strategies, patient acquisition, and reimbursement processes, consistently surpassing sales goals and enhancing product adoption through strategic stakeholder engagement and collaboration.
Overview
23
23
years of professional experience
Work History
Executive Patient Access Specialist
Syneos Health
San Diego, California
02.2024 - Current
Supported hybrid market access, patient acquisition, product access, and reimbursement work for Spravato while helping Johnson & Johnson partners expand market growth.
Focused on market reach expansion, specialty pharmacy fulfillment, buy-and-bill support, and timely, accurate reimbursement for patients and providers.
Engaged new HCPs and clinics to enhance acquisition plans, and drive increased product adoption.
Worked with offices to secure coverage, resolve denials, and track claims payments based on payer policy and regulatory updates.
Reviewed acquisition barriers, specialty pharmacy fulfillment rates, payer trends, policy changes, and other key data to adjust support plans.
Aligned with Syneos, Johnson & Johnson sales, and medical affairs teams to keep product goals aligned with market access and reimbursement needs.
Supported offices with patient assistance program enrollment and eligibility verification.
Achieved company performance goals by consistently monitoring and optimizing key metrics. for SP fulfillment rates, avg. calls/day (in-person & virtual), proactive call triggers, reach & attainment, and acquisition issue resolution within allotted days.
Established and nurtured relationships with key internal stakeholders to enhance collaboration. relationships with key internal stakeholders.
Used strong verbal communication to engage customers in conversation and identify needs and requirements.
Applied issue resolution and communication skills to build and strengthen lasting client relationships.
Partnered with clinical staff to support seamless patient access services.
Reviewed prior authorization requests with office staff, resolving denials and issues with insurance companies in a timely manner.
Demonstrated knowledge of coding systems used in healthcare settings for reimbursement purposes.
Reviewed with offices' most documentation for completeness and accuracy before submitting prior authorizations and claims to payers.
Contributed to coalition team meetings by sharing insights and strategies that strengthened patient access services.
Regional Business Manager
Bayer US Pharmaceuticals
HI, CA, WA, OR, NV, UT, AK
10.2020 - 02.2024
Surpassed national goals, with regional sales revenue outperforming national averages in 13 of 15 quarters.
Elevated No. Cal regional ranking from 16 of 16 in Q1 to 5 of 16 by year-end in 2022.
Improved Pacific Northwest regional ranking from 16 of 16 in Q1 to 7 of 16 in Q4 for 2023.
Led regional sales team for medical devices, including Mirena, Skyla, Kyleena, and Essure, across IDNs, hospital systems, Department of Defense accounts, individual offices, clinics, and specialty pharmacies.
Supported adoption of the buy-and-bill model to position product as the preferred acquisition option.
Built KOL relationships and identified, developed, and expanded thought leader network across the region.
Provided leadership and strategic direction to sales representatives while building positive culture, supporting sales productivity, and reinforcing compliance.
Senior Clinical Sales Specialist
Bayer US Pharmaceuticals
HI
03.2018 - 10.2020
Sold Essure female sterilization device and IUDs, including Mirena, Kyleena, and Skyla, across assigned accounts.
Partnered with business units to develop strategies for isolated regions, securing buy-and-bill opportunities with large accounts and enhancing specialty pharmacy shipping workflows.
Delivered product knowledge and utilization training at academic hospitals and community health centers, fostering development of regional thought leaders.
Achieved or surpassed national sales goals in 8 of 10 semesters.
Ranked 29 of 191 in 2018 overall pinnacle ranking; placing in the top 16%.
Ranked 35 of 190 in 2019 overall pinnacle ranking, and placed in the top 18%.
Elevated to Regional Business Manager for Women's Healthcare, responsible for driving business growth.
District Sales Manager
GlaxoSmithKline Pharmaceuticals
WA
03.2015 - 02.2018
Increased year-over-year product gross sales by 12% at the end of 2016; regional sales performance reached national rank of 4/20. In 2017, increased year-over-year product gross sales by 13%; regional sales performance reached national rank of 3/20.
Led a team of representatives selling respiratory products, including Advair and Breo, for asthma and COPD treatment.
Improved efficiency of clinical sales team by building strategies for a challenging market and reshaping regional team culture.
Cultivated accountability and ownership within a regional team, identifying growth opportunities through partnerships with KOLs and development of new thought leaders.
Facilitated hiring, training, onboarding, and performance reviews to enhance team capabilities.
Senior Executive Sales Account Representative
GlaxoSmithKline Pharmaceuticals
HI
03.2004 - 03.2015
Achieved recognition as a top performer through multiple Presidents Club awards, highlighting success in women’s health and respiratory sales.
Sold respiratory products, including Advair, and women's health and primary care products, including Valtrex, Imitrex, and Wellbutrin XL, and contributed to overall sales growth.
Cultivated relationships with KOLs and thought leaders, driving sales performance and market influence.
Collaborated with specialists and partnered with business units to develop strategic plans for key shared accounts, enhancing account management.
Completed and certified in ELD2 the leadership program, including 2-year intensive leadership training.
Education
Bachelor of Arts Degree - Psychology
Loyola Marymount University
Los Angeles, CA
Associate of Arts Degree -
Santa Rosa Junior College
Santa Rosa, CA
Skills
Patient access advocate
Managed care expertise
Healthcare reimbursement processes
Patient access optimization
Access program development
Market access strategies
Market access
Managed care policy
Medical devices and pharmaceuticals
Performance tracking
Access performance metrics
Customer relationship management
Stakeholder engagement
Territory access strategies
Strategic planning and analysis
Team leadership
Cross-functional collaboration
Problem-solving skills
Patient education initiatives
Personal Information
Sales Business Manager – Field Acquisition & Reimbursement Specialist – Clinical Sales Specialist
Personal Achievements
Athletic Scholarship Recipient (basketball) to Loyola Marymount University, Multiple Recognition Awards while coaching basketball at high school and collegiate levels., Inducted into Punahou School Athletic Hall of Fame
Patient Access Supervisor and Health Administrator at Montefiore Mount Vernon HospitalPatient Access Supervisor and Health Administrator at Montefiore Mount Vernon Hospital