Darryl Johnson
Jacksonville
Summary
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Advancing Eyecare
02.2024 - Current
- Investigated customer complaints to identify trends and root causes of technical issues, resulting in a 11% improvement in customer satisfaction ratings
- Performed system maintenance, ensuring system reliability and security
- Implemented troubleshooting solutions while adhering to HIPAA and company policy
- Adept understanding of Networking concepts and technologies demonstrated within day-to-day activities
- Demonstrated deep knowledge of remote desktop technologies across multiple operating systems to troubleshoot issues or implement solutions for client base
- Provided excellent customer service to clients by understanding clinical terminology, product information, and using empathy to serve customers
- Leveraged the following technologies and tools to optimize daily activities: Windows OS, Active Directory, Wireshark, Termite, PowerShell, MacOS, VMware, RDP, and VoIP
Software Developer
Freelance
07.2022 - Current
- Develop cutting-edge software solutions, leveraging latest technologies to solve complex problems
- Deliver high-quality code while consistently meeting project milestones while working in a remote setting with other professionals
- Demonstrated and applied knowledge of software development, coding languages, troubleshooting, testing, debugging, and security procedures
- Strong Understanding of: Javascript, APIs, JQuery, REST, SOAP, HTML, CSS, and other components of software development
Operations Manager
May Management Services Inc
05.2022 - 02.2024
- Led cross-functional teams to deliver projects on time and under budget
- Implemented process improvements that boosted efficiency and reduced costs
- Exhibited excellent communication skills across multiple departments to meet business needs and to create an efficient and effective department
- Increased guests and employee productivity by streamlining company software application interface to meet business and client needs
- Strong understanding of financial and transactional analysis and reporting
- Increased department revenue 19% from PY to $282,670
Teacher
Palm Beach County School District
11.2018 - 04.2022
- Inspire and educate diverse students, fostering critical thinking and creativity
- Develop engaging curriculum, implement innovative teaching methods, and mentor struggling learners
- Decreased Obesity rate 13% at Coral Sunset Elementary during 2020-2021 school year
- Supervised class sizes ranging from 90-180 and increased participation rates by 31% within the program and curriculum
Education
Bachelor's Degree - Cybersecurity & Information Assurance
Western Governors University
02.2026
Bachelor's Degree - Kinesiology
Mississippi College
08.2017
Skills
- Computer Security
- Firmware
- Software Applications
- Operational Systems
- Information Assurance
- Business Process Improvement
- CompTIA A
- CompTIA Network
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Network security
- Network protocols
Certification
- CompTIA A+
- CompTIA Network+
- ITIL Foundations
Timeline
Technical Support Engineer
Advancing Eyecare
02.2024 - Current
Software Developer
Freelance
07.2022 - Current
Operations Manager
May Management Services Inc
05.2022 - 02.2024
Teacher
Palm Beach County School District
11.2018 - 04.2022
Bachelor's Degree - Kinesiology
Mississippi College
- CompTIA A+
- CompTIA Network+
- ITIL Foundations
Bachelor's Degree - Cybersecurity & Information Assurance
Western Governors University
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