Summary
Overview
Work History
Education
Skills
Certification
Training
Affiliations
Best or Most Recent Work Accomplishments
Greatest Obstacles Overcome
Timeline
StoreManager
DARRYL JOHNSON

DARRYL JOHNSON

Killeen,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised financial transactions and cash handling processes.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Walgreen Drug Store -10730
01.2019 - 10.2024
  • In control of the one box of the store
  • I manage weekly meetings with my RXM and ASM to ensure they are headed in the right direction in leading their people
  • I also spend time in the pharmacy to help build engagement and those personal connections
  • I also help train my SFL's and develop them to help them be successful
  • My store is now a profitable one, and up in sales
  • This is a simplified store that struggles to maintain product so I have to meet with my team on sales ideas to order so we have items to sale

ASM

ASM
05.2010 - 01.2019
  • I am now in charge of the arc of the store and the employees in it
  • Also here to learn how to run the store as a whole and how we each have an hand in it
  • Also do the hiring for the store and the interviews, assigning out of task and the follow up, the daily5 min meetings and employee development
  • Also serves as a role model for Extraordinary Customer Care, and actively monitors and gives feedback to employees to develop their skills and hold them accountable for Extraordinary Customer Care
  • Number of Staff Managed :6 to10
  • Size of Budget Managed : $1 to $5 million

Walgreens MGT

Walgreens MGT
01.2007 - 05.2010
  • Also follows Four Way Test in difficult or ambiguous situations and encourages others to use it
  • Also encourages others to work more cooperatively in teams, including providing encouragement, feedback, and reinforcement
  • Also creates ownership of tasks in team members and succeeds in motivating team at high level
  • Also helps develop cross-functional skills in others to support teamwork in backing up others
  • Supports all team members in adhering to policies by providing training and enforcement if required
  • Number of Staff Managed :6 to10
  • Size of Budget Managed : $1 to $5 million

Store manager

Family Dollar/ Store manager
06.2005 - 01.2007
  • Oversee the day to day dealing of the store keep the books up to date also did inventory counts daily
  • Had a staff of Five to supervise and make out work schedule for the store
  • Had to put in a min of64 hours a week which did not apply to christmas time which that number went up
  • Number of Staff Managed : Fewer than5
  • Size of Budget Managed : Less than $1 million

Education

Associate's - Arts

Kilgore College
Kilgore, TX
12.2001

B.A./B.S. - Management

West Texas A&M
Canyon, TX
12.2003

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring

Certification

  • Certification / License : PTCB
  • Date Received :2011-03-10
  • Details :

Training

  • Training Completed : Formal Development (WAG sponsored class, etc)
  • Date Received :2011-08-15
  • Details : ADSM Classes helped me learn some the skills need to one day become a store manager

Affiliations

  • Phi Beta Sigma Inc

Best or Most Recent Work Accomplishments


  • Came into a store that at the time had underperformed before my time there. During my time basically running the store I had employees working with each other instead of against one another. The store condition improved to where we were getting high marks in store walks because I helped grow them into becoming a team.

Greatest Obstacles Overcome

Came into store11130 a month before inventory and had it ready for them to count. When the store had not started working on inventory. Also had a big hand in the stores push to get5's on store walks which I don't think has happened before my time there.

Timeline

Store Manager

Walgreens
10.2024 - Current

Store Manager

Walgreen Drug Store -10730
01.2019 - 10.2024

ASM

ASM
05.2010 - 01.2019

Walgreens MGT

Walgreens MGT
01.2007 - 05.2010

Store manager

Family Dollar/ Store manager
06.2005 - 01.2007

Associate's - Arts

Kilgore College

B.A./B.S. - Management

West Texas A&M
DARRYL JOHNSON