DARRYL JORDAN
Manassas,VA.
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework TRU domains.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Engineer\ISSE
Concept-Solutions
09.2022 - Current
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Monitored computer virus reports to determine when to update virus protection systems.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Conducted end-user reviews for modified and new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Checked for accuracy and functionality during implementation of new systems.
- Assisted employees with resolving network problems at remote locations.
- Optimized networked software and operating systems by applying updates and patches.
NOC Technician
Routing Solutions
10.2017 - 09.2022
- Manage help desk ticketing system generated by the Service Desk Plus Database.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Maintained client confidence and protect operations by keeping information confidential.
- Managed the McAfee ePolicy Orchestrator (EPO) by updating McAfee software on FBI managed desktops and laptops.
- Managing and configuring (Lexmark, HP, Brother) printers on the Technical Response Unit (TRU) infrastructure by managing the print and domain controller servers.
- Troubleshot hardware and software to determine and rectify network problems within our domain.
- Diagnosed and resolved hardware, software and network problems and replaced defective TRU components.
IT Specialist
Metro Systems Inc / CACI, CTR
09.2015 - 10.2017
- Updated and documented escalated help desk tickets generated by the Hewlett Packard’s ITB Service Manager Database
- Assisted on-site lab technicians/engineers with installing, and troubleshooting software updates that were not able to install properly from the network and fix any errors by reinstallation, configuration, and other efficient troubleshooting methods to resolve the issue
- Provided weekly reports in developing documentation outlining troubleshooting steps for all work that was completed within the ITB Service Manager also including documentation for vendor maintenance and support agreements for all hardware and software in the FBI Laboratory
- Familiarized with encryption software including BitLocker, Pointsec, and Symantec Endpoint Encryption
- Proficiently used time management to complete multiple simultaneous assignments in a timely manner.
IT Specialist
Insight Global Agency, CTR
05.2014 - 09.2015
- Assist over 1000 end users at the Quantico Marine Base and offsite facilities
- Applied specialized knowledge in assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution
- Coordinated with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations
- Provided both help desk and field support services for the full range of PC-LAN hardware and software problems
- Motivated to expand knowledge using online trainers, researching publications and participating events relevant to the industry.
Education
No Degree - Information Technology
Northern Virginia Community College
ManassasSkills
- Printers and Peripherals
- Server Deployment
- Storage Virtualization
- Windows Servers
- Regulatory Compliance Analysis
- Application Testing
- Update Management
- Compliance Management
- Information Security
- Cybersecurity
- Systems Engineering
- Virtualization
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
Timeline
System Engineer\ISSE
Concept-Solutions
09.2022 - Current
NOC Technician
Routing Solutions
10.2017 - 09.2022
IT Specialist
Metro Systems Inc / CACI, CTR
09.2015 - 10.2017
IT Specialist
Insight Global Agency, CTR
05.2014 - 09.2015
No Degree - Information Technology
Northern Virginia Community College
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
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