Darryl Klu
Harlingen,Texas
Summary
Goal-oriented collaborative leader committed to helping team members understand Agile scrum practices and principles. Certified Scrum Master with over 5 years of experience. Comfortable leading cross-functional teams in order to to execute major technology initiatives while optimizing and delivering value to stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Humach
Harlingen
06.2021 - 12.2023
- Utilized active listening and empathy to understand customer needs and concerns, translating them into actionable items for the Scrum team to address.
- Encouraged the team to take ownership and be accountable, promoting proactive problem-solving and self-organization in order to achieve team benchmarks.
- Facilitated effective communication and information sharing among team members through regular updates and status reports, while promoting alignment and visibility of project status and goals.
Student Office Worker
The University of Texas Rio Grande Valley
Harlingen
11.2018 - 01.2020
- Acted as a servant leader and advocate for the team, removing obstacles and barriers to success, and promoting a culture of continuous improvement and learning.
- Ensured data integrity and reliability by implementing quality assurance measures and conducting regular reviews and inspections of project documentation and deliverables.
- Processed recruiting and administrative paperwork efficiently to support smooth office procedures
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Reviewed syllabus and online website information to give prospecting as well as current students updated details regarding the degree plan for master's in business administration.
Library Student Worker
Texas State Technical College
Harlingen
08.2017 - 01.2018
- Used library and scholarly databases to locate reliable resources
- Located requested books on shelves for library patrons
- Directed patrons to desired library books, reference items and equipment
- Restocked returned items to correct shelf or storage locations
- Organized library equipment and collections
- Performed clerical duties such as answering phones, making copies and mailing materials.
Education
Bachelor's of Science - Biology, Biological studies
The University of Texas Rio Grande Valley
Associate of Science - Biological studies
Texas State Technical College
Skills
- Agile Methodologies
- Sprint Planning
- Team Empowerment
- Time Management
- Conflict Resolution
- Web Conferencing (MS Teams, Slack)
- Jira Software
- Confluence Software
- MS Office
Certification
- Certified Scrum Master (CSM)
- Scrum Product Owner Certified (SPOC)
Timeline
Call Center Customer Service Representative
Humach
06.2021 - 12.2023
Student Office Worker
The University of Texas Rio Grande Valley
11.2018 - 01.2020
Library Student Worker
Texas State Technical College
08.2017 - 01.2018
Bachelor's of Science - Biology, Biological studies
The University of Texas Rio Grande Valley
Associate of Science - Biological studies
Texas State Technical College
- Certified Scrum Master (CSM)
- Scrum Product Owner Certified (SPOC)
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