Melissa Watling
Lenox,MI
Summary
Experienced Director proficient in managing Laboratory operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Dedicated to customer and patient satisfaction with focused delivery of technical solutions.
Overview
2026
2026
years of professional experience
Work History
Director, Business Development
McLaren Health Management Group
06.2023 - Current
- Expanded client base by identifying and targeting key market growth initiatives.
- Analyzed competitor strategies to develop countermeasures that ensured continued market dominance.
- Guided team members towards professional growth through personalized career development plans aimed at nurturing their skills and talents.
Director
Labcorp
10.2022 - 05.2023
- Achieved Michigan Market laboratory improvements through formalized quality plans, coaching, and performance management
- Key member of many Labcorp initiatives to develop and standardize the reference test transition, billing interfaces and Troy lab launch
- Worked collaboratively with hospital leaders throughout the Michigan Market in the transition to Labcorp
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
Vice President, Interim
Ascension Michigan Laboratory Services
01.2022 - 10.2022
- Managing cross-functional initiatives across Michigan Market to achieve the Labcorp/Ascension transition goal by close date
- Leading 8 directors throughout state to reach company-wide objectives and hospital goals
- JVHL executive board member
- Established performance goals for department and provided methods for reaching milestones
Director
Ascension Michigan Lab Services
11.2018 - 01.2022
- Identified and resolved issues between employees, promoting better collaboration and mutual respect
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Administrative Director of Specialized Testing department of Ascension Michigan Lab Services
- Focused teams on developing innovative and inventive approaches with effective resource allocation and strategic planning
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
- Delegated assignments based on plans, project needs and knowledge of individual team members
- Analyzed business needs while soliciting customer feedback for process improvements
- Monitored and coordinated workflows to optimize resources
- Led multi-disciplinary team in development and deployment of Laboratory EMPI (Enterprise Master Patient Index) and Instrument Ready Bar Codes to optimize specimen handling
- Formed strategic partnerships and connected with potential clients initiate new business and retain clients
Manager, Lab Marketing
Ascension Michigan Laboratory Services
07.2014 - 10.2018
- Successful in supporting client providers in meeting Meaningful Use targets by leading IT teams in development of EMR orders/results connectivity for over 380 clients using Atlas Labworks product
- Revitalized Outreach Laboratory Program, developing comprehensive added-value education program for Client Account Specialists to reduce attrition and increase growth
- Created strategies to develop and expand sales of services to existing customers which resulted in budget excess of 11% Outreach volume growth for FY18
- Spearheaded reduction of Medspeed on-demand usage which resulted in $220K for FY17 and $374K savings in FY18
- Developed and instituted New Long Term Acute Care contract for phlebotomy services which secured positive profit margin
- Established flexible schedule to cover staff reductions which resulted in average employee productivity increase of 16%
- Facilitated re-branding to Ascension Michigan Laboratory Services for all outreach literature and patient service center signage
Senior Client Account Specialist
St John Providence Laboratories
05.2007 - 07.2014
- Participating team member for HCL (Hospital Consolidated Lab)/SJH (St. John Hospital) laboratory integration and transition of all clients from HCL market combining two large diverse organizations into one cohesive laboratory system
- Developed comprehensive knowledge of client businesses and relationship to company objectives
- Mentored Client Account Specialists to develop skills and enhance client retention
- Maintained awareness of competitors in assigned territory and noted strengths and weakness
- Facilitated conversion of all orders in Labworks database and developed educational packets for all clients and patient service centers for ICD 10 implementation
Client Account Specialist
St John Clinical Pathology Laboratories
1994 - 2007
- Responded to all client problems and facilitated resolutions
- Evaluated potential clients in target geographic areas to bring in new business
Medical Technologist
St John Hospital
1990 - 1994
- Performed routine laboratory functions as technologist in clinical chemistry and clinical microbiology sections
Education
Bachelor of Science -
Grand Valley State University
Allendale, MISkills
- Relationship building and retention
- Team leadership and building
- Sales and marketing
- Customer service
- Strong interpersonal skills
- Coaching and Mentoring
- Solid understanding of clinical operations and billing
- Cross Departmental Project Management
- Creative problem solver
- Quick learner
Additional Information
- Group Leader for Jingle Bell Walk for Arthritis
- Bible Study Leader Kensington Church
- Hospitality Volunteer Kensington Church
Timeline
Director, Business Development
McLaren Health Management Group
06.2023 - Current
Director
Labcorp
10.2022 - 05.2023
Vice President, Interim
Ascension Michigan Laboratory Services
01.2022 - 10.2022
Director
Ascension Michigan Lab Services
11.2018 - 01.2022
Manager, Lab Marketing
Ascension Michigan Laboratory Services
07.2014 - 10.2018
Senior Client Account Specialist
St John Providence Laboratories
05.2007 - 07.2014
Client Account Specialist
St John Clinical Pathology Laboratories
1994 - 2007
Medical Technologist
St John Hospital
1990 - 1994
Bachelor of Science -
Grand Valley State University
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