DARRYL WAYNE JR
Dallas,Tx
Summary
Seasoned Logistics Support specialist with a proven track record in logistics process improvement and exceptional customer service, honed at CRST and other leading firms. Expert in logistics coordination and resource allocation, I bring forth strong decisionmaking skills and a commitment to continuous improvement, ensuring customer satisfaction and operational excellence. Detailoriented production team member bringing effective planning and problem-solving abilities. Trained in coordinating and expediting flow of materials to help teams achieve challenging schedule targets. Well-organized and efficient multitasker with good sense of inventory requirements and excellent estimation skills. Proactive Material Planner equipped with analytical abilities and [Industry] expertise to effectively support short- and long-term materials needs. Tech-savvy and responsive to changing demands. Seeks every opportunity to boost production capacity and sustainability.
Overview
13
13
years of professional experience
Work History
MATERIAL PLANNER
Glory Global
Plano
01.2024 - 07.2024
- Maintained a clean and organized work area conducive to efficient operations
- Coordinated with various departments to expedite workflow and improve efficiency
- Provided regular updates to management on project status, potential delays, and resource needs
- Scheduled production activities to ensure optimal use of resources and meeting of deadlines
- Implemented quality control measures to minimize errors and maintain product standards
- Analyzed production data to identify bottlenecks and recommend solutions
- Completed necessary forms and logs and routed to appropriate work location
- Coordinated solutions to complaints, delays, and other problems to maintain schedules.
LOGISTICS SUPPORT
SL Operation team
Plano
08.2023 - 12.2023
- Worked with coworkers to complete tasks.
- Assessed wartime requirements in order to properly plan necessary logistics support.
- Performed Internal Logistics Support (ILS) development and assembly of technical artifacts for package submission.
- Conducted research and analysis to support project initiatives.
- Trained and supported end-users on database processes to maintain compliance.
- Learned advanced surgical support tasks by shadowing experienced veterinary nurses.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
- Developed and supported implementation of company-wide business solutions.
- Managed user accounts and support systems within complex Oracle database and cloud systems.
- DEETE Senior Director, Support Services and Operations (11/2015 to 02/2018)
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
- Built positive relationships with Temple community to support school.
- Delivered fuel, food, supplies and ammunition to support combat-logistics forces.
LOGISTICS COORDINATOR II
CRST
Dallas
08.2018 - 01.2023
- Managed and coordinated multiple projects while ensuring timely completion.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Developed action plans with driving personnel to reduce service failure.
- Managed paperwork and necessary information required for client shipments.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Managed subcontractor activities by reviewing proposals and developing performance specifications.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Directed team activities by establishing task priorities and providing guidance.
CUSTOMER SERVICE REPRESENTATIVE
GC Services
Weldon Spring
11.2011 - 08.2013
- Tracked orders and notified customers of status or potential delays.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Associate of Science - ENGLISH LANGUAGE ARTS, AND SCIENCE
Tennessee State University
TN01-2013
HIGH SCHOOL DIPLOMA -
Parkway Central High
MO01.2010
Skills
- Technical Project Management
- Proposal Reviews
- Logistics Process Improvement
- Service Agreement Coordination
- Driver Scheduling
- Customer Service
- Fleet Dispatching
- Transportation and Logistics Coordination
- Warehousing Processes
- Trucking Dispatching
- Desktop and Laptop Computers
- Shipment Routing
- Material Handling
- Dispatch Coordination
- Team Leadership
- Decision Making
- Assembly Process Understanding
- Shipping and Receiving
- Material Requirement Planning
- Order Processing
- Production Scheduling
- File Maintenance
- Problem solving
Affiliations
- Member, International Association of Administrative Professionals (IAAP)
- Association of Health Care Administrative Assistants (AHCAA)
- International Customer Service Association
Customerserviceexperience
CUSTOMER SERVICE REPRESENTATIVE, GC Services, Weldon Spring, 11/01/11, 08/01/13, Tracked orders and notified customers of status or potential delays.
Timeline
MATERIAL PLANNER
Glory Global
01.2024 - 07.2024
LOGISTICS SUPPORT
SL Operation team
08.2023 - 12.2023
LOGISTICS COORDINATOR II
CRST
08.2018 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
GC Services
11.2011 - 08.2013
Associate of Science - ENGLISH LANGUAGE ARTS, AND SCIENCE
Tennessee State University
HIGH SCHOOL DIPLOMA -
Parkway Central High
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