Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Darryl Wilson

Greensboro,NC

Summary

I took an early retirement after leaving Alorica Inc in 2021. After working for various temporary services, I decided to work again with Agape Love on a part-time basis. I stopped working altogether in late 2023 when my Mother became ill. She passed on 03/29 this year, therefore I am ready to dive back into employment, and hopefully finish my to this point very fulfilling career.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Aston Carter
Hanov, MD
08.2023 - 09.2024
  • Answered questions and provided information to healthcare customers regarding benefits and re-enroll existing customers through inbound calls.

Kitchen Staff Member

Agape Daycare
Greensboro, NC
10.2023 - 04.2024
  • Responsible for assisting Head Cook with food prep, purchasing, serving breakfast and lunch to staff members and children aged infant-13, and cleanup of work area.

Warehouse Worker

The Agency Inc
Greensboro, NC
07.2023 - 09.2023
  • Responsibilities included inspection of baking materials, quality assurance, and working directly with Lead Bakers with transporting finished product to load and unload.

Customer Service Escalation Specialist

Alorica
Greensboro, NC
01.2016 - 10.2021
  • Provided customer service for NY Times and Duke Energy customers.
  • Contributed to the company's efforts in retaining valuable customers by engaging with irate clients and leveraging effective retention techniques.
  • Promoted to Escalation Agent at Duke Energy, addressing concerns of disgruntled customers and handling service requests such as turn-ons, turn-offs, and payments.

Education

Some College (No Degree) - Business Management

Guilford Technical Community College
Jamestown, NC

Skills

  • [Product or Service] support
  • Customer service excellence
  • Referral Coordination
  • Technical Troubleshooting

Affiliations

  • Avid bowler
  • Music historian
  • Love tennis

Accomplishments

  • Awarded Top Mentor among 4 locations while working for NY Times

Certification

  • Certified in Human Resources

Timeline

Kitchen Staff Member

Agape Daycare
10.2023 - 04.2024

Customer Support Specialist

Aston Carter
08.2023 - 09.2024

Warehouse Worker

The Agency Inc
07.2023 - 09.2023

Customer Service Escalation Specialist

Alorica
01.2016 - 10.2021

Some College (No Degree) - Business Management

Guilford Technical Community College
Darryl Wilson