Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service advisor position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Branch Manager
Consumer Financial Services
05.2021 - 12.2024
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making
Loan approval and underwriting
Developed strategic plans for day-to-day financial operations.
Evaluated and negotiated contracts to procure favorable financial terms.
Construction Worker
Sparks Construction
11.2019 - 05.2021
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Loaded, unloaded, and moved material to and from storage and production areas.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Assistant General Manager
Ducat Investments
05.2014 - 11.2019
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Education
Associate of Science - Business Management
Vincennes University
Vincennes, IN
05-2009
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Decision-making
Staff supervision
Account review
Work prioritization
Banking
Loan documentation
Financial services
Collections
Loans
Knowledge of equifax application engine
Timeline
Branch Manager
Consumer Financial Services
05.2021 - 12.2024
Construction Worker
Sparks Construction
11.2019 - 05.2021
Assistant General Manager
Ducat Investments
05.2014 - 11.2019
Associate of Science - Business Management
Vincennes University
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