Darshan Shaha

Incident Management: Collaborated with incident and problem managers to perform blameless RCAs and postmortems, driving continuous improvement in application stability.

Observability Management: Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility in partnership with SRE and AIOps teams.

Performance Monitoring: Developed and monitored SLOs and SLIs, advised on SLAs, and established error budgets to maintain high standards of application performance and user satisfaction.

• Monitor the production applications using monitoring tools such as Dynatrace, Splunk, Tealeaf. Capture the participant struggle and capture performance issues. Work with Business team to get new story created for next enhancement activities.
• Work with dev teams and Business teams to get the enhancements implemented in production environment.
• Participate in top priority P1, P2, P3 & P4 production issues and help to address the issue in order to avoid the extensive user impact.
• Primary resource for the debugging of technical problems in MYTIAA (Account home page) product in the following fields like Participant account, ART, Model T Loans and withdrawal, Mutual fund and Manage transactions.
• Participant in Disaster Recovery exercise activities. Conduct Disaster Recovery testing and make sure all the applications are following DR standards. Address all the errors identified during Disaster recovery exercise and have them addressed by working with Database team, network team and middleware team.
• Work closely with Dev team, QA team before the monthly application release. Identify Failed Customer experiences on the lower test region, have them addressed on the QA testing phase.
• Take initiative to monitor the web alerts and production issues, I coordinate with respective teams and have that fixed.

• Providing support for OpenShift migration issues and new service api, defect fixes, testing support
• Take ownership of the Production support’s test environment named Prod-fix. Prod-fix environment is treated as the higher-level testing environment which has a week Old’s Production data and it’s been used by most of the TIAA-CREF internal employees.
• Have Contributed to migrating applications from Openshift 3.0 to 4.0
• Providing the end user communications for critical issues like problem/ disruption with ETAs. Daily application health checks are performed to ensure the smooth running of the application.
• Responsible for maintaining, implementing critical bux fix and supporting the release activities.
• Provided L2, L3 Production support for the application and handling of critical issues in a timely manner.

• Team handling and client Interaction.
• ·Prepared Design Document and Involvement in Coding, · Requirement Analysis, Code Review and Design Review.
• Attend Meeting with Clients and attend daily offshore calls
• Closely worked with Client Analyst to work on designs.
• Develop/test/Review the Alliance processes.
• Creating Unit test plan for testing and handling defects in QA environment. Supported QA environment for extensive testing.
• Deployment and support of application to higher environment by providing deployment instructions and Go-Live preparations.
• Participation in Integration of multiple projects development and testing.

• Mentored junior staff members in coding best practices and problem solving techniques.
• Implemented new features into existing software solutions.
• Resolved complex issues related to software applications quickly and effectively.
• Performed unit testing on application components prior to release.
• Collaborated with team members to ensure successful project completion within timeline constraints.
• Investigated production issues reported by users and provided timely resolutions.
• Developed, tested, and maintained software applications using Java technologies.
• Collaborated with cross-functional teams to gather and define requirements for new software features.
• Developed and maintained scalable software applications for various platforms.
• Provided technical support and troubleshooting assistance for software users.
• Participated in continuous learning opportunities to stay current with emerging technologies.
• Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.

• As an Associate Consultant working independently on application components assigned to be developed.
• Analyzing requirements and devising solutions
• Coding in servlet, JSP, Struts Framework, ExtJS and pure java objects and R&D on new technologies to enhance the development environment/setup.
• Understanding and analyzing requirements for implementation, coding, user interfaces.
• Unit & Functional Testing.
• Reporting Project Manager/Team Leader.

• As Java Programmer working independently on application components assigned to be developed.
• Analyzing requirements and devising solutions
• Coding in servlet, JSP, Struts Framework, ExtJS and pure java objects and R&D on new technologies to enhance the development environment/setup.
• Understanding and analyzing requirements for implementation, coding, user interfaces.
• Unit & Functional Testing.
• Reporting Project Manager/Team Leader

• Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
• Designed database structures to store data securely and efficiently.
• Debugged code to identify errors and fix them efficiently.
• Created applications using HTML, CSS, JavaScript, and other programming languages.
• Coordinated system installations, testing, and code corrections.
• Involved in the system study, design and development and involved into the identification of the reusable component and wrote classes for them.
• As a team member, involved in the processes, documentation as per standards and quality improvement for the project.