Ram Ganesan

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Negotiated and managed third-party contracts related to project deliverables.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Developed and implemented strategic project plans to meet business objectives.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Facilitated workshops to collect project requirements and user feedback.

• Built high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
• Measured team performance and reported metrics to leadership team members.
• Streamlined operations to improve process efficiency.
• Boosted team productivity by implementing efficient project management strategies.
• Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
• Implemented change management strategies to facilitate the successful adoption of new technologies and processes within the organization.
• Implemented automation tools, increasing testing accuracy and reducing manual effort.
• Standardized bug reporting methods for better communication between QA and development teams.
• Mentored junior team members, fostering growth and enhancing team performance.
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
• Championed the adoption of best practices in QA methodologies throughout the organization.
• Identified critical defects through rigorous testing, resulting in a more stable product release.
• Reduced defect leakage by effectively conducting regression testing after each release cycle.
• Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
• Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
• Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
• Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
• Developed reusable test scripts for efficient execution across multiple platforms and environments.
• Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
• Ensured compliance with industry standards such as ISO 9000 or CMMI through diligent auditing of QA processes.
• Evaluated emerging trends and technologies in software testing to maintain a competitive edge in the market.
• Established key performance indicators to measure the success of testing efforts and drive continuous improvement.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Developed and deployed production control plans and created work instructions and procedures.
• Improved quality processes for increased efficiency and effectiveness.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Built automated test scripts to handle repetitive software testing work.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Developed and maintained defect databases for known issues.
• Completed pre-implementation testing for new system modifications to assess potential impacts.

• Standardized coding practices across development teams, promoting consistency in code quality and minimizing potential errors during deployment phases.
• Led cross-functional teams to deliver complex IT solutions on schedule and within budget, ensuring client satisfaction and repeat business.
• Aligned IT solutions with business objectives by collaborating closely with stakeholders to understand their unique needs and requirements.
• Spearheaded technology innovation initiatives to stay ahead of industry trends and maintain competitive edge in marketplace.
• Transformed legacy systems through modernization initiatives that resulted in improved functionality while reducing maintenance overhead costs.
• Championed best practices for software testing methodologies to increase product reliability.
• Oversaw design of robust IT infrastructure, enabling seamless data transfer between interconnected systems while maintaining high availability standards.
• Provided technical leadership during critical system migration projects, ensuring minimal downtime and seamless transitions for end-users.
• Created detailed architecture documentation that facilitated effective communication among stakeholders throughout project lifecycles.
• Optimized application performance through cloud migration strategies, resulting in increased scalability and reduced operational costs.
• Evaluated emerging technologies and recommended strategic investments to drive business growth and maintain competitive edge.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Designed and implemented system security and data assurance.

• Successfully delivered multiple high-priority projects on time and within budget by prioritizing tasks and effectively managing resources.
• Enhanced team productivity by providing technical guidance, mentoring junior team members, and facilitating cross-functional collaboration.
• Increased customer satisfaction ratings by proactively addressing concerns, implementing feedback, and ensuring timely resolution of issues.
• Managed risk effectively through diligent identification, assessment, mitigation planning, and monitoring throughout the project lifecycle.
• Established clear lines of communication among multidisciplinary teams for streamlined decision-making during critical stages in project execution.
• Delivered consistent results under pressure by maintaining focus on key objectives while adapting to shifting priorities and tight deadlines.
• Communicated project updates to stakeholders at all levels.
• Monitored and tracked project progress to support timely completion.
• Created and implemented contingency plans to address potential risks.
• Updated customers and senior leaders on progress and roadblocks.
• Devised test plans to validate accuracy of IT projects.
• Negotiated and managed project budgets to meet goals.
• Identified and implemented cost-saving measures in IT projects.

• Expertise in planning and realizing multi-million-dollar programs aligning business goals with technology solutions to drive process improvements, competitive advantage, and margin gains

• Skilled at enabling cross-functional and distributed teams to manage complex milestones while adapting to changing priorities.

• Delivery Leader with hands-on experience in end-to-end program planning & product implementation including scope management, size & cost estimation, designing & executing governance and communication plans, prioritization and risk analysis, and quality management.

• Strong skills in account/program management, client interaction, software engineering, and quality assurance.

• Create and maintain detailed work plans and Experience in managing Waterfall and Agile Scrum-based development teams in transformational programs. Responsible for managing all phases of project,
• Coordinate with resource managers to assign appropriate resources with available capacity to perform work expected for project
• Track all project financials (budget, actuals, forecast, earned value)
• Track, manage, and escalate all risks, actions/changes, issues, and decisions in appropriate project logs
• Facilitate all project change requests and coordinate approvals
• Coordinate and participate in all project-related meetings
• Prepare and communicate weekly detailed project status

• Successful track record of managing project financials in alignment with a project budget.

EPIP - PORTICO Provider System: Designed, developed, and maintained J2EE, and Jython web projects using portico API, MVC framework, WebSphere, and JDBC for object-relational mapping. Weblink wizards Jython rules (JSP) Main wiz, Before, Event after rule, and Finish logic contains validate method and confirmation page. Created configsync.bat file wizard rule scripts deployment to Oracle database.
• Worked on Weblink, Credentialing, PGIP-PA tool, Self-service External wizards, Reports, nightly job and Provider manager, Database Administrator, and Security for User roles assignments.
• Developed UI screens using JSP, Struts tags and HTML, CSS cascade style sheets, and XSLT for Letter generation and Reports.
• Implemented mechanism of logging and debugging with Log4j. Client-side validations using JavaScript.
• Extensively used FEED SCHEDULER to run Interface feeds and was Involved in legacy Mainframe Cobol-DB2 Interface changes CPF, ITS, portico, NPI, NASCO GAF production issues.
• Used Rational Rose XDE to generate Use case diagrams, Class diagrams, and Sequence diagrams that modeled design details of application.
• PODS-Involved in Provider Operational Data Store model creation to improve Java interface feed performance and easy extraction SQL Developer, Toad

• Involved in Data Modeling, created customized tables and data structures for Portico Releases A, B, and C implementation
• Designed and developed customized ORACLE tables(synonyms), Triggers, views, materialized views, Stored Procedures, and Stored Functions. Created entry in Porticos data dictionary tables for all customized actions and objects FMG configuration.
• Create UNIX/SQL scripts to monitor database performance, table indexes, job execution, and user access. Created Nightly jobs to perform ad hoc data updates and create Reports by using portico reporter XML schema template. Deploy new XSLT by using ConfigSync to PR_XSLT table. Created DBA Checklist, PAL & Change Control number for production deployment.

National Provider Identifier (NPI): Created white paper System Design for business solution, Development/ Maintenance/ Production support code changes made in Mainframe VS Cobol II, DB2, IMS DB/DC, CICS, and Endeavor for code configuration management tool.
• Provider systems-(NPI/CPF/CFF), DENTEMAX/DNAO, Claims processing systems- (Professional, Facility, Dental, COB, Medicare, Medicaid and FEP Claims) NASCO/ Local/ ITS Blue card system
• Created Integrated test JCLs and backup JCLs for NPI and all LOB (Professional/ Facility/ Local and Auto National) claim systems jobs from EDI to Checks and Voucher creation, print machine
• Developed SAS code using Macros to run recurring jobs and optimized code.
• Created DB2 database Load & Unload jobs creation using File-Aid DB2, placed TEM request for IMS DB refresh or latest production data loads. Executed claim processing system180 Jobs.
• Extracted EDI 837 data from production and modified per HIPAA Standards to meet new requirements and have Compliance checked for 837, 835,271-272,278,276-277 transactions
• Executed jobs for all systems involved in NPI including claim system and created test case and test plan documents for all the systems involved in NPI & EDI. PEREGRINE to log defects
• Worked on CICS Online Translation Screens and IMS Online screens for 271-272,278,276-277 transactions. NPI – PNPI/ WIP/Taxonomy20 table. CPF-TSPEC/TPIN/TMSFE/QMSFE/PMSFE
• Set up and verify EDI jobs using GENTRAN BASIC 6.0 to convert ANSI X12 transactions to flat file format and vice versa. SPUFI/QMF Query for DB2 Databases test validation, COMPUWARE FILE-AID, Search and compare Utility programs for Baseline version of results versus Actual.
• Extensively worked on national claims NASCO TRLOG files validation, NPS system, GENO table, and worked on Claims Adjudication, NASCO 3270 Model Office: HIQK, HEHK, HRBK screens
• ITS HOST Claims Processing and implemented/tested changes, END to END testing by creating CDL file, validating Post to History claims, by generating CDH file, sending TXN 40 to EB and validating response, by validating DEDMAX Report.

• Extensively worked with TEM to test the new PLAYBACK tool HiperStation Proof-of-Concept (POC) testing approach

Thomas Solomon Act: Pre-Auth Project-Automated solution, Designed Database for POS and PPO systems and created UI interface screens. Incorporated NETWABY-bypass logic for POS and PPO systems
Particular/Sub bypass decode logic PRT table. Prepared Implementation strategy for product installation

Personal Lines Management Information (PIW): As a Project lead, I was involved in Project management (Estimation, Resource allocation & planning) by analyzing PLPM/MIS business documents in MIS system, MI Prop Quantum Home Generic requirement, Front end Atlas3/CDE specification.

Technical Lead/Senior Lead developer, involved in coding both on IBM & UNISYS Mainframe environments and handles team of 20-30 size of members for Unisys mainframe to IBM DB2 conversion, Obtaining and meeting OTD (On-time Delivery) and FTR (First Time Right)

Worked as Senior Mainframe Developer VS Cobol II, DB2, IMS DB/DC, CICS Developer for business specifications (MD20) and technical specifications (MD60)

Worked as mainframe Developer in Cobol, SAS programming with IBM STORED PROCEDURE