Carmi Edwards
Commerce Township,MI
Summary
Accomplished leader with extensive experience at BCBSM, driving operational readiness and regulatory compliance for major projects. Expert in project management and stakeholder engagement, achieving a 30% risk reduction through strategic initiatives. Proven ability to develop scalable frameworks and enhance service delivery in complex environments.
Overview
35
35
years of professional experience
Work History
Director of Operational Readiness
BCBSM
Detroit, USA
01.2012 - 01.2025
- Executed readiness initiatives for multiple business and IT projects in government and commercial sectors.
- Identified operational performance improvement opportunities through data analysis.
- Conducted meetings with department heads to assess strategic initiative progress.
- Led cross-functional teams to develop innovative solutions for complex challenges.
- Developed policies and procedures ensuring compliance with corporate standards.
- Implemented tracking systems for monitoring key initiative progress.
- Created comprehensive project plans detailing timelines, goals, budgets, and staffing needs.
- Managed crisis situations effectively to protect operations and organizational reputation.
Business Consultant
BCBSM
Detroit, USA
01.2006 - 01.2012
- Led readiness efforts on BCBSM’s largest PPO system conversion.
- Delivered training, aligned PM controls, ensured procedural preparedness.
Portfolio Manager, PMO
BCBSM
Detroit, USA
01.2003 - 01.2006
- Led project managers for 20+ strategic and regulatory initiatives.
- Reduced risk by 30% via qualitative analysis and Lean delivery improvements.
Project Manager, PMO
BCBSM
Detroit, USA
01.2001 - 01.2003
- Led two system conversions and largest HMO system overhaul.
- Created and embedded foundational project/change methodology.
Director of Operations
Special Tree Rehabilitation
Romulus, USA
01.1995 - 01.2001
- Managed operations for residential/outpatient rehab programs.
- Improved service delivery via strategic resource realignment.
Independent Consultant
Self-Employed
Various
01.1990 - 01.1995
- Delivered regulatory readiness for JCAHO, CORF, CARF, BCBSM OPT.
- Supported hospitals and rehab providers through compliance reviews.
Education
Master of Arts - Organizational Leadership
University of Phoenix
Tempe, AZBachelor of Science - Health Care Administration
Eastern Michigan University
Ypsilanti, MISkills
- Project management
- Regulatory compliance
- Business readiness
- Operational strategy
- Change management
- Risk assessment
- Process improvement
- Stakeholder engagement
- Training development
- Strategic planning
- Program management
- Vendor relationship management
- Budget control
- Staff management
- Cross-functional team leadership
Timeline
Director of Operational Readiness
BCBSM
01.2012 - 01.2025
Business Consultant
BCBSM
01.2006 - 01.2012
Portfolio Manager, PMO
BCBSM
01.2003 - 01.2006
Project Manager, PMO
BCBSM
01.2001 - 01.2003
Director of Operations
Special Tree Rehabilitation
01.1995 - 01.2001
Independent Consultant
Self-Employed
01.1990 - 01.1995
Master of Arts - Organizational Leadership
University of Phoenix
Bachelor of Science - Health Care Administration
Eastern Michigan University
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