Darshay Bowers-Rivers
Detrout,MI
Summary
Detail-oriented and compassionate healthcare administrative professional with hands-on experience in medical billing, insurance verification, patient scheduling, and front desk operations. Skilled in Availity, Cohere, Claim Shuttle, NaviNet, data entry, EHR systems, prior authorizations, and patient communication. Recognized for accuracy, professionalism, and a commitment to efficient healthcare operations. Dedicated to supporting patients and providers in a positive, organized environment.
Overview
2027
2027
years of professional experience
Work History
Receptionist
USPh
Grosse Pointe, MI
12.2025 - Current
- Verify patient insurance eligibility, benefits, and coverage details using Availity, NaviNet, and other insurance portals
- Obtain and track prior authorizations through Cohere and related payer systems
- Use Claim Shuttle and office software to support claims-related and administrative front desk tasks
- Schedule, reschedule, and confirm patient appointments while maintaining an organized daily schedule
- Answer multi-line phones and assist patients with scheduling, insurance questions, and office needs
- Check patients in and out and provide professional front desk support
- File, scan, fax, and organize patient records and office documents
- Enter and update patient information accurately in office systems
- Support smooth daily clinic workflow through strong organization, communication, and attention to
Physical Therapy Technician
Health Quest Therapy
Southfield, MI
- Set up and prepared therapy areas, treatment rooms, and equipment for patient sessions
- Assisted patients with prescribed therapeutic exercises under staff direction
- Monitored patient progress during therapy sessions and reported concerns as needed
- Maintained accurate documentation and supported daily clinic operations
- Helped create a clean, organized, and safe environment for patient care
Education
Diploma - Medical Insurance Billing And Office Administratio
Ross Medical Education Center
Detroit, MI10.2025
Skills
- Medical Billing & Coding (ICD-10, CPT, HCPCS)
- Insurance Verification & Reimbursement
- Prior Authorizations
- Electronic Health Records (EHR)
- Patient Scheduling & Front Office Coordination
- Medical Terminology & Documentation
- Availity
- Cohere
- Claim Shuttle
- NaviNet
- Multi-line Phone Systems
- Patient Check-In/Check-Out
- Filing, Scanning, and Faxing
- Data Entry
- Customer Service
- First Aid, CPR, and AED Certified
Timeline
Receptionist
USPh
12.2025 - Current
Physical Therapy Technician
Health Quest Therapy
Diploma - Medical Insurance Billing And Office Administratio
Ross Medical Education Center