Goal-driven strategic leader, a background managing multiple products from ideation to market launch. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
3
3
years of professional experience
Work History
Founder
Unspokenn Apparel LLC
Cheltenham, PA
09.2024 - Current
Developed and implemented a comprehensive business plan to launch the company.
Managed day-to-day activities across multiple departments within the organization.
Identified potential partnerships to expand the reach of the business.
Sales Associate
Primark
Willow Grove, PA
06.2023 - 08.2024
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Handled customer complaints in a professional manner.
Attended weekly team meetings to review performance goals and objectives.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Economics Intern
Farina Pasta and Noodles
Philadelphia, PA
03.2024 - 05.2024
Manager
Qdoba
Jenkintown, PA
01.2024 - 04.2024
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Provided leadership during times of organizational change or crisis situations.
Host
Outback Steakhouse
Horsham, PA
07.2023 - 01.2024
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Served as point-of-contact for resolving guest complaints or special requests.
Performed light administrative duties such as filing documents and taking messages.
Managed incoming calls during busy shifts.
Provided excellent customer service by anticipating customer needs.
Team Leader
Chic-Fil-A
Willow Grove, PA
11.2021 - 05.2023
Developed strategies for problem solving and conflict resolution among team members.
Provided coaching and feedback on employee performance, encouraging professional development.
Monitored daily workflow to ensure adherence to established policies and procedures.
Established clear expectations for employees, providing guidance when needed.
Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Assigned projects and distributed tasks to team members as per area of expertise.