D’artannica Anderson
Montgomery,AL
Summary
- Customer service oriented professional with 2+ years healthcare industry experience and strong leadership skills. Facilitates efficient workflows and communicates effectively with co-workers, patients, and staff, follows policies, procedures, and guidelines to ensure consistent quality, and maintains and safeguards patient privacy and confidentiality. Regarded as a natural people person with strong interpersonal communication skills. Able to make decisions and implement course of action. Effective problem solver, able to assess situation and identify solutions. Microsoft Office Applications / MS Excel | MS Word | MS PowerPoint | Typing Speed: 38 WPM.
Overview
12
12
years of professional experience
Work History
Ems
Department Of Veterans Affairs
06.2023 - Current
- Reduced response times through regular review and optimization of EMS routes.
- Improved EMS response times by implementing efficient dispatch and routing procedures.
- Enhanced EMS training program effectiveness by developing engaging and interactive lesson plans.
- Enhanced EMS response times by streamlining communication processes between dispatchers and responders.
Mental Health Technician
Montgomery Area Mental Health Authority
06.2022 - 05.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Supervisor
Safety Net Behavioral Healthcare
02.2021 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Medical Assistant
American Family Care, Inc
06.2020 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Janitorial Supervisor
Montgomery Public School System
06.2016 - 07.2020
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Patient Care Technician
Baptist Medical Center
06.2015 - 07.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Customer Service Representative
Sykes
07.2014 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Direct Support Staff
Volunteers Of America
03.2015 - 04.2016
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
Sercurity
Dynamic Security Intelligence (DSI)
04.2012 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate Of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2020
Skills
Charting ▪ Filing ▪ Processing Co-Payments ▪ Appointment Scheduling ▪ Medical Terminology CMS1450 ▪ UB04 ▪ CMS1500 ▪ Healthcare Claim Cycle ▪ Insurance Verification ▪ HIPAA Compliance Insurance Billing Procedures ▪ Medical Office Procedures Accounting ▪ Payroll ▪ Banking Systems ▪ Healthcare Law ▪ Anatomy & Physiology Human Resource Management ▪ Organizational Improvements Interpersonal Professional Communications ▪ Business Office Operations Medical Practice Management Systems ▪ Practice Structure ▪ Leadership & Management
Accomplishments
Academic Honors Recognition / Honor Roll | Member of the Alpha Beta Kappa Honors Society (ABK).
Timeline
Ems
Department Of Veterans Affairs
06.2023 - Current
Mental Health Technician
Montgomery Area Mental Health Authority
06.2022 - 05.2023
Supervisor
Safety Net Behavioral Healthcare
02.2021 - 05.2022
Medical Assistant
American Family Care, Inc
06.2020 - 01.2021
Janitorial Supervisor
Montgomery Public School System
06.2016 - 07.2020
Patient Care Technician
Baptist Medical Center
06.2015 - 07.2017
Direct Support Staff
Volunteers Of America
03.2015 - 04.2016
Customer Service Representative
Sykes
07.2014 - 05.2016
Sercurity
Dynamic Security Intelligence (DSI)
04.2012 - 06.2014
Associate Of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
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